GenAI Tools Support Engineer - Vibe Code (Claude, Cursor, Copilot)

About the Role

We are looking for a hands-on IT GenAI Tools Support Engineer to own the deployment, configuration, and end-user support of our AI-assisted development and productivity toolchain. You will be the internal expert and go-to resource for vibe coding tools — helping engineers, and business users get maximum value from AI pair-programming and agentic workflow platforms.

Key Responsibilities

Tool Deployment & Administration

• Deploy, configure, and maintain enterprise licenses for GitHub Copilot, Cursor, Claude Code, Cowork, and Microsoft 365 Copilot across the organization.

• Manage seat provisioning, policy configurations, SSO/SAML integrations, and access controls for all GenAI tools.

• Coordinate with IT security to enforce data loss prevention (DLP) policies, code snippet exclusions, and compliance guardrails within each platform.

Enablement & Adoption

• Design and deliver onboarding programs, live demos, and self-service guides for developers, power users, and business teams.

• Build and maintain an internal knowledge base of prompting best practices, tool-specific workflows, and use case playbooks.

• Track adoption metrics (active users, feature utilization, time-to-value) and report to leadership monthly.

Integration & Automation

• Integrate AI tools with existing developer toolchains — GitHub Enterprise, VS Code, JetBrains IDEs, Azure DevOps, Jira, and Microsoft Teams.

• Set up Claude Code/Cowork agents and MCP connectors to automate internal workflows (document generation, ticket triage, code review, etc.).

• Work with M365 Copilot extensibility (Copilot Studio, plugins, Graph connectors) to surface enterprise data in AI responses.

Support & Troubleshooting

• Serve as Tier 2/3 support for GenAI tooling issues — diagnosing authentication failures, IDE plugin conflicts, API connectivity, and performance degradation.

• Monitor tool health via admin dashboards and vendor portals; coordinate with vendor support on escalations.

• Evaluate and test new tool updates, model upgrades, and beta features before broad rollout.

Security & Compliance

• Ensure all AI tools meet company data governance standards — particularly around code not leaving the enterprise boundary.

• Maintain audit logs for AI tool usage and assist in quarterly compliance reviews.

• Stay current on Anthropic, GitHub, Microsoft, and Cursor policy changes that affect enterprise deployments.

Required Qualifications

• 3–5 years in IT engineering, developer tooling, or enterprise software administration.

• Bachelor’s degree in Computer Science, Engineering, or related technical field.

• Hands-on experience with at least 3 of the 5 tools: GitHub Copilot, Claude Code, Cowork (Anthropic), Cursor, Microsoft 365 Copilot.

• Solid understanding of IDE ecosystems (VS Code, JetBrains) and developer workflows.

• Familiarity with SSO, OAuth, SCIM provisioning, and enterprise identity platforms (Okta, Entra ID / Azure AD).

• Experience with REST APIs, webhooks, and light scripting (Python or JavaScript) for automation and integrations.

• Strong communication skills — able to explain AI concepts to both technical engineers and non-technical business users.

Preferred Qualifications

• Experience managing GitHub Enterprise or Azure DevOps at an org level.

• Exposure to LLM prompt engineering, RAG patterns, or MCP (Model Context Protocol) server setup.

• Microsoft 365 Copilot admin experience — including Copilot Studio and Graph connector configuration.

• Familiarity with enterprise security standards (SOC 2, ISO 27001) as they apply to SaaS AI tools.

• Prior experience rolling out tools to 500+ users in a regulated or enterprise environment.

Job Location

San Jose, CA (in-person/onsite position)

The hourly range for California is $48.79 to $90.62 per hour. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Please note that the hourly range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.