Design, implement, and transition Genesys Cloud contact center solutions. Build call flows/IVR in Genesys Architect, develop integrations using APIs/JSON/JavaScript, execute test plans, and follow change control processes while ensuring clear communication and ownership.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
- Implement Genesys Cloud contact center solutions
- Conduct technical implementation activities from post-sale to support transition
- Develop call flows in Genesys Architect for routing and IVR
- Write and execute test plans
- Demonstrate strong follow-through, ownership & responsibility for assigned tasks
Requirements
- 1+ year of experience with the Genesys Cloud platform
- 3+ years of experience with the contact center solutions
- Experience with applications leveraging APIs, JSON or JavaScript
- Knowledge of change control processes
- Excellent communication skills
- Genesys Cloud CX: Professional Certification
Desired
- Genesys Cloud CX: Architect Certification
- Genesys Cloud CX: Developer Certification
- Genesys Cloud CX: Quality Management Certification
- Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
- Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
PTP San Francisco, California, USA Office
San Francisco, CA, United States
Similar Jobs
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
Build and own evaluation infrastructure, observability tooling, datasets, annotation workflows, and diagnostic systems for production AI agents. Lead experiments across prompts, models, routing, caching, cost, and latency. Diagnose failures across planning, tool use, and agent execution, while partnering with AI Core engineering. Manage and grow the AI Quality team as a hands-on player-coach, contributing directly to production code and technical direction.
Top Skills:
Ai AgentsAnnotation WorkflowsBraintrustCachingCi/CdEvaluation FrameworksLangsmithLlmsModel RoutingObservability ToolingPythonRuby On Rails
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Leads creative production from concept through delivery across film, digital, social, experiential, immersive, and emerging formats. Partners with creative leaders, agencies, production companies, and stakeholders to determine production approaches, manage budgets and timelines, solve complex execution challenges, and maintain exceptional creative quality. Explores and operationalizes AI-enabled production techniques, evaluates emerging tools, and shares production expertise across the Creative & Design team.
Top Skills:
Ai-Assisted Production ToolsAi/MlGenerative AiPrompt EngineeringSynthetic Media
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Temporary six-month Talent Acquisition Operations Associate responsible for high-volume and complex interview scheduling, resolving conflicts, supporting candidates and interview teams, covering coordinator duties, using AI tools to improve workflows, and assisting with recruiting projects. The role requires at least one year of talent acquisition coordination experience, strong communication and organizational skills, professionalism under pressure, and proficiency with Google Suite, Slack, and macOS.
Top Skills:
Apple MacosChatgptClaudeGeminiGleanGoogle SuiteSlack
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
