Global Case Manager

Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office, enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.

The Global Case Manager owns end-to-end delivery of global immigration matters for enterprise clients operating under contractual SLAs. You'll manage a high-volume, multi-jurisdiction caseload — spanning work permits, business travel, renewals, and permanent residence — across multiple countries simultaneously. This role is the connective tissue between clients, network partners, and Manifest attorneys, and success is measured in on-time, accurate, compliant outcomes.

• Manage global immigration cases end-to-end within contractual SLAs across multiple jurisdictions

• Deliver eligibility assessments, case strategy, and realistic timelines to clients and assignees

• Serve as primary contact for client HR, Global Mobility, Talent Acquisition, and Legal stakeholders

• Coordinate network partners and vendors, holding them to timelines and quality standards

• Monitor legislative changes across assigned jurisdictions and translate them into client guidance

• Track cases, milestones, and documentation in Manifest's platform to stay audit-ready

• Identify and implement workflow, template, or automation improvements that reduce processing time

Must-haves:

• 5+ years of corporate immigration experience outside the U.S., at a firm, provider, or in-house

• Bachelor’s degree or equivalent practical work experience

• Hands-on case management across multiple jurisdictions, including work permits and permanent residence

• Proven SLA and KPI delivery on high-volume enterprise programs

• Experience directing external network partners or vendors

• Strong communication skills with HR, Mobility, and Legal stakeholders under escalation pressure

• Exceptional organization and accuracy managing concurrent deadlines

Nice-to-haves:

• Depth in enterprise markets such as the UK, Canada, Germany, India, Singapore, or Australia

• Experience on both provider and in-house sides of global mobility

• Familiarity with business traveler compliance or permit-expiry tracking programs

• Exposure to U.S. immigration and its intersection with global assignments

• Additional language skills

You want to help build a global immigration practice, not just maintain one. You thrive owning complex, multi-country caseloads with real accountability to outcomes. You're energized by clients who rely on you as a trusted advisor, not just a case processor.

You prefer narrowly defined work with minimal client or partner coordination. You need close oversight to manage competing deadlines and shifting regulatory landscapes. You're looking for a role with a fully established playbook and no room to shape it.