Global Head of Seller Success

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling. 

We are looking for a Global Head of Seller Success who can join this exciting growing team to build and lead a best-in-class Seller Success Organization.

Visit https://www.ebay.com/ebaylive/ for sampling past events and to see what’s coming up next!
 

What you will accomplish:

• Build and Lead a Best-in-Class Seller Success Organization:

  • Develop and implement a world-class seller success framework to support and scale global seller operations.

• Execute the Salesforce Solution: 

  • Implement and optimize the Salesforce solution to track cohorts of sellers through the onboarding journey from pipeline through onboarding, activation, and account management.

• Collaborate Cross-Functionally: 

  • Work with product, marketing, business development, and support teams to enhance seller tools, address needs, and drive platform improvements.

• Facilitate Onboarding Journey Across Departments: 

  • Ensure seamless coordination between departments to optimize seller onboarding and activation processes.

• Develop and Scale Seller Playbooks: 

  • Design and implement scalable onboarding and activation playbooks to support sellers globally.

• Drive Seller Growth and Retention: 

  • Develop engagement strategies to enhance seller experience, reduce churn, and increase seller GMV (Gross Merchandise Value).

• Leverage Data and Insights: 

  • Use analytics to track success metrics, identify seller pain points, success trends, and opportunities for growth, driving informed decision-making.

• Implement Scalable Support & Service Models: 

  • Establish proactive and reactive support systems that cater to sellers of all sizes and experience levels.

• Monitor and Report on Success Metrics: 

  • Track KPIs such as seller activation rates, retention, satisfaction scores, and revenue contribution.

• Proven experience leading global teams and scaling seller success programs across multiple regions.

• Deep understanding of e-commerce, marketplaces, and seller dynamics.

• Strong analytical and problem-solving skills with the ability to leverage data to drive strategy and decision-making.

• Experience developing Salesforce solutions for tracking and managing seller cohorts.

• Excellent communication and stakeholder management skills, with the ability to influence across teams and levels.

• Streaming experience on platforms like Youtube, Facebook live, Twitch etc. preferred

• 10+ years of experience in customer success, seller success, marketplace operations, or a related field, with at least 5 years in a leadership role.

Travel required up to 30%

The applicable base pay range for this position is dependent on work location. The base pay range in the San Francisco Bay Area, New York City Metro and Seattle Metro is expected in the range below:

The base pay range for all other U.S. work locations is expected in the range below: 

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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