The Global Support Engineer responds to technical support tickets, ensuring SLA compliance, troubleshooting database issues, and maintaining communication with customers.
Job Title: Global Support Engineer(Database)
Position Type: Contract
Location: Sunnyvale, CA
Salary Range / Rate (Currency): $50 - $60/h
Job ID#:161306
Job Summary (Responsibilities and Requirements):
Responsibilities
• Receive, triage, and respond to technical-support tickets submitted by customers.
• Ensure every ticket is answered within the prescribed time frame (SLA compliance).
• Rapidly assess severity and urgency, help the customer stop loss as fast as possible.
• Analyze root causes and provide temporary work-arounds to minimize impact on the customer’s business.
• Coordinate internal resources to drive issues to full resolution.
• Maintain efficient communication with customers via phone, e-mail, and live chat.
• Being able to work in an interrupt-driven environment and to easily move from task to task while maintaining overall productivity
• Being able to multi task and work under pressure
• Ability to be careful and through with detail.
• Being able to work both independently and in a collaborative environment.
• Troubleshooting database related problems.
Qualifications
• Bachelor’s degree or above in Computer Science, Information Technology, or a
related field.
• At least 2–3 years of technical-support or customer-service experience;
• Bench marking and optimizing queries.
• Developing high performance stored procedures.
• Familiar with Linux operating systems. • Knowledge of networking.
• Communicating fluently in English, both verbally and in writing.
• Communicating in Chinese is a plus. Preferred Qualifications:
• Technical-support experience in large enterprises or internet companies.
• Relevant technical certifications (e.g., AWS, Oracle).
• Basic understanding of cloud computing, distributed systems, or big-data
technologies.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
*Only use if applicable: Background Check Statement*
IntelliPro will consider qualified applicants with a criminal history or drug test pursuant to the local relevant laws and regulations. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if IntelliPro is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
Position Type: Contract
Location: Sunnyvale, CA
Salary Range / Rate (Currency): $50 - $60/h
Job ID#:161306
Job Summary (Responsibilities and Requirements):
Responsibilities
• Receive, triage, and respond to technical-support tickets submitted by customers.
• Ensure every ticket is answered within the prescribed time frame (SLA compliance).
• Rapidly assess severity and urgency, help the customer stop loss as fast as possible.
• Analyze root causes and provide temporary work-arounds to minimize impact on the customer’s business.
• Coordinate internal resources to drive issues to full resolution.
• Maintain efficient communication with customers via phone, e-mail, and live chat.
• Being able to work in an interrupt-driven environment and to easily move from task to task while maintaining overall productivity
• Being able to multi task and work under pressure
• Ability to be careful and through with detail.
• Being able to work both independently and in a collaborative environment.
• Troubleshooting database related problems.
Qualifications
• Bachelor’s degree or above in Computer Science, Information Technology, or a
related field.
• At least 2–3 years of technical-support or customer-service experience;
• Bench marking and optimizing queries.
• Developing high performance stored procedures.
• Familiar with Linux operating systems. • Knowledge of networking.
• Communicating fluently in English, both verbally and in writing.
• Communicating in Chinese is a plus. Preferred Qualifications:
• Technical-support experience in large enterprises or internet companies.
• Relevant technical certifications (e.g., AWS, Oracle).
• Basic understanding of cloud computing, distributed systems, or big-data
technologies.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
*Only use if applicable: Background Check Statement*
IntelliPro will consider qualified applicants with a criminal history or drug test pursuant to the local relevant laws and regulations. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if IntelliPro is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
Top Skills
AWS
Database
Linux
Oracle
IntelliPro Group Inc. Santa Clara, California, USA Office
3120 Scott Blvd, Ste 301, Santa Clara, CA, United States, 95054
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