Global Technical Support Informatics Applications Engineer

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The Informatics Applications Engineer for Beckman Coulter Life Sciences provides advanced remote and onsite technical support and escalation management for Beckman Coulter Life Sciences informatics solutions. This role partners with customers, field teams, and internal stakeholders to resolve complex software, integration, networking, and infrastructure issues, while supporting implementations, upgrades, and system optimization. Success in this role requires strong technical problem-solving skills, a customer-focused mindset, and the ability to collaborate across multiple functions to deliver reliable informatics solutions.

This position reports to the Global Informatics Manager and is part of the Service Operations team and will be fully remote, residency in the western half of the US is required.

In this role, you will have the opportunity to:

• Provide technical leadership and serve as the escalation point for complex laboratory informatics, software, integration, networking, and cybersecurity issues across North America.
• Investigate and resolve advanced technical issues through analysis of application logs, database records, network communications, and system performance data to identify root causes and drive resolution.
• Partner with customer IT, LIS, networking, and security teams to support Beckman Coulter informatics solutions deployed in physical, virtual, and cloud-hosted environments.
• Lead and support software implementations, upgrades, migrations, analyzer integrations, and customer onboarding activities while ensuring adherence to standard work and quality requirements.
• Coach and mentor field service engineers and field applications specialists in informatics troubleshooting, technical problem solving, and issue resolution best practices.

The essential requirements of the job include: 

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, Biomedical Engineering, Clinical Laboratory Science, or related field, or equivalent experience
• Minimum 3 years of experience supporting laboratory middleware, laboratory informatics applications, laboratory automation systems, or Life Sciences instrumentation (DxFLEX, Vi-CELL, CytoFLEX) with demonstrated IT, networking, server, or software troubleshooting experience
• Demonstrated experience troubleshooting Windows-based systems, networking infrastructure, virtualization platforms, databases, or cybersecurity-related issues.
• Ability to work directly with customer IT, LIS, networking, and security personnel to diagnose and resolve complex technical issues
• Strong analytical and problem-solving skills with the ability to independently investigate and resolve complex software, integration, network, and infrastructure issues

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel up to 30% travel, overnight, within North America
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 50lb, any other physical requirements

It would be a plus if you also possess previous experience in:

• Experience supporting Sitecore, JSON Script, VBscripts or  API’s
• Working with Microsoft SQL Server, virtualization technologies, cloud-hosted applications, cybersecurity requirements, and enterprise networking environments
• Life Science informatics, automation, flow cytometry, or cell analysis solutions

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. 

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

The annual salary range for this role is $120,000 - $135,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected].