Leads ServiceNow GRC and IRM implementation projects for clients, advising on governance, risk, compliance, controls, reporting, and regulatory workflows. Translates business requirements into platform designs and deployment plans, coordinates architecture and configuration decisions, manages complex project teams, and balances scope, timelines, and stakeholders. The role also applies compliance and risk expertise, presents recommendations, validates outcomes, coaches team members, and drives operational excellence across cyber, data, and technology risk programs.
The Opportunity
As a GRC/IRM ServiceNow Technology Implementation Solutions Senior Manager you will lead client support work focused on technology implementation for governance, risk, and compliance solutions within our Advisory practice. This role brings together ServiceNow platform knowledge, regulatory risk compliance insight, and the ability to advise clients on how to design and implement processes that support compliance management, controls, and reporting across complex business environments.
As a Senior Manager you will lead large projects, apply sound judgment through ambiguity, and bring a strategic point of view to client discussions while coaching teams to solve complex issues and deliver operational excellence. You will also help shape client outcomes by communicating clearly, validating direction against client feedback, and developing teams that can manage change across technology, risk, and compliance workstreams.
In this role at PwC, you will guide design, implementation, and deployment activities for GRC technology solutions, supporting work across ServiceNow and other platforms used for cyber, data, and tech risk programs. You will draw on your understanding of governance, risk management, and regulatory compliance to help clients improve internal controls and advance their technology-enabled risk capabilities.
Responsibilities
- Leading ServiceNow implementation workstreams for governance, risk, and compliance solutions across cyber, data, and technology risk use cases
- Advising clients on platform design, process alignment, and deployment approaches for compliance management, controls testing, risk reporting, and regulatory workflows
- Translating business requirements into technology enabled solutions across ServiceNow modules for GRC, IT operations, business continuity, and security operations
- Directing project teams through complex delivery efforts, balancing scope, timeline, dependencies, and stakeholder expectations
- Coordinating solution architecture, configuration decisions, and process design to support governance and regulatory compliance objectives
- Applying knowledge of compliance frameworks, risk governance, and control assessment methods to shape implementation strategies
- Validating client outcomes, incorporating feedback into delivery plans, and presenting clear recommendations for next steps
- Coaching team members, removing delivery barriers, and fostering a productive environment across multiple levels of the engagement team
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- ServiceNow GRC and IRM implementation experience for risk programs
- Advising clients on governance, risk, and compliance technology design
- Translating compliance needs into platform configuration and deployment plans
- Leading complex project teams through ambiguous delivery challenges
- Crafting clear messages for stakeholders across multiple levels
- Applying systems thinking to identify process gaps and opportunities
- Coaching teams, resolving issues, and guiding technical standards
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
As a GRC/IRM ServiceNow Technology Implementation Solutions Senior Manager you will lead client support work focused on technology implementation for governance, risk, and compliance solutions within our Advisory practice. This role brings together ServiceNow platform knowledge, regulatory risk compliance insight, and the ability to advise clients on how to design and implement processes that support compliance management, controls, and reporting across complex business environments.
As a Senior Manager you will lead large projects, apply sound judgment through ambiguity, and bring a strategic point of view to client discussions while coaching teams to solve complex issues and deliver operational excellence. You will also help shape client outcomes by communicating clearly, validating direction against client feedback, and developing teams that can manage change across technology, risk, and compliance workstreams.
In this role at PwC, you will guide design, implementation, and deployment activities for GRC technology solutions, supporting work across ServiceNow and other platforms used for cyber, data, and tech risk programs. You will draw on your understanding of governance, risk management, and regulatory compliance to help clients improve internal controls and advance their technology-enabled risk capabilities.
Responsibilities
- Leading ServiceNow implementation workstreams for governance, risk, and compliance solutions across cyber, data, and technology risk use cases
- Advising clients on platform design, process alignment, and deployment approaches for compliance management, controls testing, risk reporting, and regulatory workflows
- Translating business requirements into technology enabled solutions across ServiceNow modules for GRC, IT operations, business continuity, and security operations
- Directing project teams through complex delivery efforts, balancing scope, timeline, dependencies, and stakeholder expectations
- Coordinating solution architecture, configuration decisions, and process design to support governance and regulatory compliance objectives
- Applying knowledge of compliance frameworks, risk governance, and control assessment methods to shape implementation strategies
- Validating client outcomes, incorporating feedback into delivery plans, and presenting clear recommendations for next steps
- Coaching team members, removing delivery barriers, and fostering a productive environment across multiple levels of the engagement team
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- ServiceNow GRC and IRM implementation experience for risk programs
- Advising clients on governance, risk, and compliance technology design
- Translating compliance needs into platform configuration and deployment plans
- Leading complex project teams through ambiguous delivery challenges
- Crafting clear messages for stakeholders across multiple levels
- Applying systems thinking to identify process gaps and opportunities
- Coaching teams, resolving issues, and guiding technical standards
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
PwC San Francisco, California, USA Office
405 Howard Street Suite 600, San Francisco, CA, United States, 94105
PwC San Jose, California, USA Office
488 Amaden Boulevard, San Jose, CA, United States, 95110
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