Group Product Manager, Customer Success Management

24WD84050

Position Overview

The Group Product Manager for Customer Success Management (“CSM”) Products is a critical role reporting to the Sr. Director, Product Management (Customer Success) for Enterprise Systems and Experience (ESE) which is Autodesk’s Information Technology (IT) organization. 

You are empowered to catalyze Autodesk’s growth to $10b through helpful, trusted, and intelligent product experiences that drive revenue growth, improve operating efficiency, user experiences, and scalability.

You will have extensive product management leadership experience, Customer Success domain expertise, and demonstrated influence collaborating across organizational boundaries to drive strategic product investments and land quantifiable business impact. 

You will define and evangelize an inspirational north star vision for the products you oversee based latest market trends, user research and discovery, to continuously improve Autodesk’s customer success management experience. 

You will be fully remote or hybrid with a preference for someone living in the San Francisco Bay Area.

Responsibilities

• Define, promote, and evolve a holistic product strategy and vision for Customer Success Management experiences, identifying new areas of impact through market and user research, while driving business outcomes across the enterprise through improved self-service, automation, and intelligent product experiences

• Define and publish rolling 12-month roadmaps aligned to our goals, while providing product thought leadership to land quantifiable impact throughout execution

• Develop and define comprehensive PRDs & success metrics; you can take vague requirements, clarify, and drive them to landing value

• Attract, scale, and retain a team of high performing team of Product Managers to land impact across a geographically disperse team of internal partners and stakeholders

• Partner with cross-functional teams to identify opportunities for policy and process simplification while relentlessly seeking valuable product innovation

• Define OKRs including the measurement methodology, baseline, and targets by quarter, supported by a high confidence roadmap to land the committed business impact

• Oversee delivery of roadmap commitments in partnership with Eng, UX, and Project Management, with Product Management accountable for landing business impact as the "CEO of product”

• Lead through uncertainty with proactive anticipation and mitigation of risks, stakeholder management, and guiding the team towards vision that you've defined

• Ensure understanding and strategic partnership through regular interlocks, 1:1s and stakeholder management best practices

• Partner with and influence strategic vendor relationships & roadmaps

Minimum Qualifications

• 10+ years of experience in product management (including 2+ years people management experience)

• Deep experience in product discovery, defining product strategy, and delivering high value products, partnering with UX, enterprise architects, engineering, and multiple stakeholders (business, legal, compliance)

• Deep domain expertise in enterprise Customer Success Management including best practices to drive value empowering product experiences to support industry-leading Success Planning, Success Plays, Account Intelligence, and Professional Services Automation

• Experience building and retaining high functioning product management teams

• Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences – internal, external, business, and technical

• Exceptional planning, facilitation, dependency management, risk management & analysis skills

Preferred Qualifications

• MS Degree in Computer Science, IT, Engineering, Mathematics or equivalent

• Experience working with geographically diverse teams and remote employees a plus

• Technical fluency; understanding and discussing architectural concepts, schedule tradeoffs, and new opportunities with technical team members

• You are a natural leader with a vision

• You have a passion for being a mentor and a teacher

• You are a passionate learner and interested in discovering and applying next generation technology (Gen AI and beyond)

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $163,200 and $264,000. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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