HDO Regional Manager, Associate Director

The salary range (or base pay) for this position is $171,120 - $187,680 however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Associate Director

Wayfair is looking for an inspirational leader with a strong background in leading large operations teams, change management, process and project management, continuous improvement, people development, analytical problem solving skills, and a track record of building and nurturing high performing teams. This creative, self-starting candidate should have top-notch organizational skills, communication, and partnership skills.

What You'll Do

• Relentlessly focus to drive Wayfair’s operations strategy of cost-efficient, perfect orders, at scale in our Large Parcel last mile operations that align with business objectives and growth projections
• Oversee a NA region for last mile network of 10-12 HDOs/Terminal buildings
• Build and lead a team of Associates and operations managers, that drives relentless customer focus and operational rigor
• Work in a fast paced environment, juggling multiple projects and priorities 
• Build out key metrics that define success for the team and enable day-to-day management and capacity planning
• Define and communicate a 6-12 month work plan, identifying opportunities to drive measure impact across broader KPIs and OKRs
• Identify opportunities through a combination of data driven analysis and observations
• Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations
• Build strong partnerships and collaboration with leaders and stakeholders to enable consistency in programs with peers
• Understand strategic business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks
• Oversee impact measurement, reporting and trend analysis and consult with stakeholders based on results

What You’ll Need

• Bachelor's degree required, Master’s degree in Supply Chain or Business Administration preferred
• 10+ years of experience in a fast paced e-comm/consumer-focused organization
• 7+ years of Ops leadership experience leading large teams, driving continuous improvement and change management
• Experience interfacing with Sr. Leadership; developing relationships, objectively challenging, presenting, reporting, and consulting
• Ability to collaboratively partner across all levels and functions throughout the organization to assess talent development needs, build long-term strategies, and recommend viable design solutions
• Proven experience developing global data-driven processes
• Articulate, persuasive communicator across multiple organizational levels
• Ability to evaluate data to illustrate meaningful performance trends and identify opportunity areas 
• Critical thinking and creative problem solving skills and flexibility to adjust to frequent changes in training priorities and schedules to accommodate business needs
• Self-starter with the ability to work independently in a fast moving environment with certain level of ambiguity

The exact location is flexible as long as you are willing to be on-site daily in one of Wayfair’s Delivery Terminals in the following locations:

• Arizona: Phoenix
• California: City of Industry or San Leandro
• Colorado: Aurora
• Kansas: Lenexa
• Kentucky: Louisville
• Louisiana: Hammond
• Michigan: Wixom
• Minnesota: New Brighton
• Missouri: Hazelwood
• Nevada: Las Vegas
• Oregon: Portland
• Texas: Austin, Houston, or San Antonio
• Washington: Kent
• Wisconsin: Oak Creek