The Head of People Operations will design and lead an AI-driven HR function, developing systems for workforce planning, performance management, and talent development while fostering a high-performing team.
CSC Generation is the AI-native holding company re-engineering omnichannel retail. We acquire iconic brands and transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and others that serve as real-world innovation labs.
Reports to: Chief Administrative Officer
Location Preference: Austin, TX
Interview Process
- Recruiter Screen: A conversation with our recruiting team to cover your background, the role, and mutual fit.
- Take Home Project
- Technical Discussion & Submission Debrief
- Virtual Interview Rounds: Focused discussion with the hiring manager & deeper conversations with executives. Expect 2-3 rounds.
- In-Person Interview: A final on-site visit at one of our offices.
- Reference Checks: Conducted in parallel with the final stages.
- Offer: We move quickly for the right candidate.
Interview process is subject to change. Any updates will be shared promptly and clearly.
Please Note
- Part of our interview process is a mandatory in-person interview with someone on our team prior to an offer. Candidates that are unwilling or unable to meet for an in-person interview will be removed from consideration immediately.
CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].
For US-based candidates, this posting is intended for candidates that reside in the following states:
AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, PA, TN, TX, UT, WV, WI, and WY.
CSC Generation will conduct an exhaustive background check including verifying dates of employment directly with your former employer.
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