Headend Tech 1

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Job Summary
This role installs, tests, operates, maintains and repairs headend equipment that supports reliable cable network performance. The Headend Technician performs advanced maintenance and troubleshooting across RF, IP and digital video environments, periodically tests equipment and signal quality, maintains operational records and supports new technology installations and network projects. The role also provides backfill support for the Burlington headend location based on business needs. Work locations: This is an in-office role supporting the Everett and Burlington headend locations. Burlington coverage may include a 12:00 a.m. start time when needed. Standard schedule: Monday through Friday, 7:00 a.m. to 4:30 p.m. On-call rotation: Wednesday through Wednesday, approximately once every four weeks. Maintenance windows: Must be able to work overnight and weekend hours when required by maintenance windows or other business needs. Driving requirement: This is a driving role with a company vehicle home-garaged. The position is not DOT regulated. Team environment: Works as part of a four-person team, including this position, and partners with ISP Engineering leaders and other technical teams to restore service and complete planned work safely. What Success Requires The strongest candidate will bring hands-on technical depth, sound judgment and a consistent focus on safe, reliable network operations in the following areas: Wiring: Builds, routes, labels, terminates and verifies wiring accurately while maintaining an organized headend environment. Troubleshooting: Uses a logical, step-by-step approach to isolate faults, identify root causes and restore service with minimal disruption. Safety Awareness: Recognizes hazards, follows required procedures and uses tools and equipment safely during routine and off-hours work. Distributed Architectures: Understands and supports distributed network architecture and related headend-to-field connectivity. Digital Headend: Works with digital headend equipment, signal paths, monitoring and maintenance activities. Commercial Network: Understands the service impact and reliability expectations of networks supporting commercial customers.
Job Description
Core Responsibilities

• Perform advanced headend maintenance and troubleshooting to minimize system outages and service disruption.

• Assist with fault isolation and resolution across RF, IP and digital video networks.

• Install, test and support new headend technology as project and department goals require.

• Conduct quality-control tests and measurements on new installations and network changes.

• Periodically test headend equipment and signal quality throughout the cable network.

• Maintain accurate logs, records and documentation related to headend operations, maintenance and testing.

• Maintain an appropriate inventory of parts and materials required for headend and OTN projects.

• Provide planned and unplanned coverage at the Burlington headend, including midnight starts when required.

• Participate in the on-call rotation and respond to overnight or weekend maintenance needs.

• Work within manufacturer-rated weight capacities for all equipment, including ladders and aerial lifts.

• Maintain regular, consistent and punctual attendance and perform other duties as assigned.

Qualifications

• Demonstrated hands-on experience with wiring, headend equipment maintenance and technical troubleshooting.

• Working knowledge of RF, IP and digital video networks, including digital headend environments.

• Working knowledge of distributed architectures and commercial network operations.

• Ability to interpret test results, isolate faults, document work accurately and communicate status clearly.

• Ability to work independently during maintenance windows and collaboratively with managers and technical partners.

• Ability to work the stated schedule, participate in the on-call rotation and provide overnight or weekend support as business needs require.

• Ability to travel between the Everett and Burlington work locations and safely operate a company vehicle.

• Ability to perform the physical requirements of the role and work within manufacturer-rated equipment capacities.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Distributed Architectures; Safety Awareness; Troubleshooting; Wiring; Networks; Digital Headend
Salary:
Washington Pay Range: $35.10 - $58.27
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Relevant Work Experience
0-2 Years