Provide remote IT help desk support for LATAM clients and internal teams: troubleshoot hardware, software, and network issues; manage Zoho CRM and cloud tools; install and maintain systems; document resolutions; assist with security protocols and updates.
This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?
At GOA-TECH, we’re looking for a Help Desk Specialist with an IT background to provide top-notch support and ensure seamless operations for our team and clients. If you have experience with CRM systems (Zoho preferred), IT troubleshooting, and system management, we want to hear from you!
What You’ll Do:
- Provide technical support to internal teams and clients.
- Troubleshoot hardware, software, and network issues.
- Manage and optimize Zoho CRM and other business tools.
- Install, configure, and maintain IT systems and applications.
- Document and resolve technical inquiries efficiently and effectively.
- Assist with security protocols and system updates. What We Need:
- Proven experience in IT support, help desk, or technical assistance.
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices.
Requirements
- Proven experience in IT support, help desk, or technical assistance. (+7 years)
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices.
Benefits
- 100% Remote Work – Work from anywhere!
- Weekends OFF – Because work-life balance matters!
- Growth Opportunities – Expand your IT skills and advance in your career.
- Competitive Salary – Based on experience and expertise.
READY TO JOIN THE TEAM? Apply now!
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
