Provides rotating-shift helpdesk and network monitoring support for U.S. Navy tactical networks. Troubleshoots hardware, software, server, desktop, and networking issues; assists fleet users; researches technical documentation; logs and escalates tickets in HELIX; supports Cisco and Windows environments; prepares activity reports; and provides remote and distance support for shipboard enterprise LAN systems.
SAIC is seeking a Junior TACNET ISEA Network Engineer (Fleet Support) that will work ONSITE in San Diego, CA. This role will support theTactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Flank Speed Wireless (FSW), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems.
This position supports a 24/5 networking monitoring. Must be willing to work rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am. In addition, this position supports rotating shifts providing 24 hour support 5 days per week with occasional on-call. This position will feed into a TACNET Network Engineer (on-deck and remote support), weekends.
JOB DUTIES:
- Via distance support (Help Desk/networking monitoring), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.
- Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced, high energy environment.
- Responds to requests for technical assistance in person, over the phone, and via email.
- Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
- Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
- Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).
- Advise customer on appropriate action(s) towards resolution.
- Follow standard help desk procedures.
- Log all help desk/networking monitoring interactions in HELIX ticketing system.
- Redirect problems to appropriate resources.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Prepare various activity reports and respond to data and metrics calls.
- Stay current with system information, changes and updates.
- Works on assignments that are moderately complex in nature.
- Interacts daily with supervisor, peer groups, and customers.
- Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment.
- Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice and/or audio communication activities.
- Interaction normally involves exchange or presentation of factual information.
REQUIREMENTS:
- Bachelors Degree; years of experience in lieu of degree to be taken into consideration.
- Must be a U.S. Citizen.
- Must have an Active Secret Clearance to start.
- Must have a Security + Certification.
- Must be able to become IAT 2 certified within 6 months of higher date. ITA 2 certification includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.).
- Familiarity with one of the following systems a PLUS: CANES, ADNS, CENTRIXS, FSW, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF.
- Administration experience with Cisco switches and routers OR Windows Sever.
- Experience with basic networking concepts and protocols.
- Experience supporting Microsoft Office and Windows OS in an enterprise environment.
- Familiarity with Excel, PowerPoint, Outlook, Word and Database Software.
- Understanding of Databases and knowledge Management tools.
- Knowledge on how to query and tailor reports from a database.
- Ability to work any 8-hour shift assigned including evenings and overnight.
DESIRED SKILLS:
- 1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
- 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems.
- Strong Oral and written communication skills.
- Customer Service orientated.
- Problem analysis.
- Problem-solving.
- Attention to detail.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Spectrum San Diego Richmond, California, USA Office
Richmond, United States
Similar Jobs
Food
Provides Tier 1 and Tier 2 IT support for hardware, software, networking, user access, Microsoft 365, and endpoint issues. Manages tickets, equipment, accounts, onboarding and offboarding, asset inventories, documentation, and employee technology training. Supports device deployment, IT security practices, process improvements, system upgrades, and cross-functional technology projects while delivering a strong employee experience.
Top Skills:
Active DirectoryAzure Active DirectoryEndpoint Management ToolsIt Ticketing SystemsMicrosoft 365Microsoft Entra IdMicrosoft TeamsMultifactor AuthenticationOnedriveOutlookSharepointWindows
Financial Services
Provides tier 1 desktop and helpdesk support for internal users, including Windows, Office 365, VOIP, onboarding, computer setup, ticket management, and IT asset lifecycle management. Supports platform improvements and special projects such as M&A integrations, phone system conversions, and conference room setups. Requires strong user-facing communication, problem-solving, teamwork, and 3–5+ years of desktop support experience.
Top Skills:
Computer HardwareConference Room TechnologyDesktop InfrastructureFreshserviceOffice 365Phone SystemsVoipWindows 10Windows 11
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Build launch roadmaps, track implementation and account health, train executives and end users, resolve challenges, and coordinate with Sales, Support, Sales Engineering, Product, and other teams. Mentor Customer Success and Support colleagues while managing multiple customer engagements and strengthening long-term customer relationships.
Top Skills:
Enterprise SoftwareIotSaaS
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
