Easy Apply
Easy Apply
Review and package home equity loan applications, maintain a pipeline of 30-50 loans, communicate with borrowers, loan officers, underwriters and third parties, gather and analyze required documentation, ensure guideline compliance, and meet closing deadlines.
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Home Equity Mortgage Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.
What You’ll Do:
- Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
- Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
- Maintain a progressing pipeline of 30-50 loan applications.
- Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
- Maintain and adapt to the changing mortgage guidelines.
- Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
- Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
- Handles the fulfillment of broker channel loan offerings from members
- Adapt easily to change and provide interdepartmental support.
- Strive to exceed productivity expectations and standards.
- Set appropriate expectations and point of contact with realtors and other referral sources.
- Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
- Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.
What You’ll Need:
- 2+ years of mortgage processing industry experience preferred
- Broker fulfillment experience is a plus
- Ability to maintain a pipeline of 30-50 loans of mixed variety
- Knowledge of Encompass LOS
- Excellent oral and written communication skills
- Works well under time constraints and a constantly changing environment
- Has to have a team mentality and work well as a member of a group
- Eagerness to delight clients throughout the process and drive overall experiences
- Knowledge of Fannie Mae guidelines
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
SoFi San Francisco, California, USA Office
View Gallery
Our new headquarters opened in 2019. The office provides an open work environment, an all-hands area, a café, library, coffee points on every floor, and executive conference rooms. The game room and roof-top lounge area provide space to take a break and look at the incredible downtown view.
Similar Jobs at SoFi
Fintech • Mobile • Software • Financial Services
Lead and develop a team of retail loan originators, driving performance metrics and ensuring compliance while enhancing member experiences.
Top Skills:
Loan Origination Systems
Fintech • Mobile • Software • Financial Services
The Sales Enablement Operations Manager supports Home Loans by executing enablement programs, managing events, and facilitating marketing initiatives for loan officers. Responsibilities include project management, enhancing sales efficiency, and onboarding new staff while ensuring compliance with regulations.
Top Skills:
MS OfficeSalesforceSocial Media Platforms
Fintech • Mobile • Software • Financial Services
Lead the development of a centralized framework for credit data engagement with CRAs, managing vendor relationships and ensuring compliance with regulations while focusing on data integrity and performance optimization.
Top Skills:
Cloud Data EnvironmentsData EcosystemsFcraGdpr
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
