HR Support Representative 1

The Global Human Resources Group operates on the understanding that our people are our most valuable assets. They think globally to optimize our workforce, integrate our Core Values into everything we do, and deliver the HR solutions to enhance the employee experience and enable future growth.

Implements and administers human resources programs, policies, and practices as a standalone resource or in a shared-services HR model. Responds to employee inquiries, questions and complaints; provides information, guidance and direction on HR programs, processes, and procedures to employees and managers. Tracks and compiles issue logs and complaints; provides feedback on HR policy and programs to area specialists and management.

• Serve as a first point of contact for employee and manager HR inquiries through ServiceNow (HR Connect) and the HR Services phone line, resolving Tier 1 cases and escalating complex issues to HR Services SMEs, HRBPs, or Centers of Excellence.
• Process and audit employee lifecycle transactions in SuccessFactors Employee Central, including new hire, job and personal data changes, leaves of absence, and terminations, ensuring accuracy and compliance.
• Support onboarding and offboarding activities, including new hire profile creation, offer letter preparation, New Employee Orientation coordination, and Day 1 readiness.
• Support work authorization compliance, including Form I-9 review, reverifications, and record retention.
• Maintain employee personnel files in accordance with state and federal statutory requirements and support the transition to a global document management solution.
• Create and maintain ServiceNow knowledge articles that enable employee and manager self-service.
• Research and recommend AI and automation opportunities to streamline HR processes and Tier 1 support.
• Support internal and external audits (e.g., SOX, RBA, ISO) by gathering evidence and documentation.
• Track and compile issue logs and case trends, and share feedback on HR policies and programs with specialists and management.

• Bachelor's degree in Human Resources, Business Administration, Psychology, Sociology, Communication, or a related field with no prior experience required; or equivalent work experience.
• Strong customer service orientation with clear, professional written and verbal communication skills.
• High attention to detail and the ability to organize and prioritize work in a fast-paced, high-volume environment.
• Ability to handle confidential information with discretion and professionalism.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and Teams.

• Internship or early-career experience in HR, HR shared services, or a customer-facing support role.
• Exposure to HR and service platforms such as SuccessFactors, ServiceNow, or similar systems.
• Familiarity with US employment compliance requirements, such as Form I-9 and personnel file retention.
• Interest in AI tools and process improvement, with experience applying technology to streamline work.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.