Provide employee support through phone, email, and chat, resolving inquiries about payroll, time off, leave, benefits, HR policies, and HR systems. Manage cases using Workday HCM and ServiceNow, handle sensitive issues confidentially, apply critical thinking to moderately complex inquiries, and ensure compliance with company procedures. The role requires English and Cantonese proficiency and is based in Penang, Malaysia.
Overview
Qualifications
Responsibilities
- We are looking for a detail-oriented and dedicated People Support Specialist to join our team based in Penang, Malaysia. As the first point of contact for employees, you will provide high-quality support, guiding them through company policies, benefits, payroll, and HR systems.
Qualifications
Job Requirements:
At least 3 years of experience in employee support with a strong grasp of HR policies, benefits, payroll, and HRIS.
Proficiency in Workday HCM or other HRIS platforms is required.
Excellent written and verbal communication skills in English and Cantonese (or other required languages) at a C1 or higher level.
Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German etc)
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
- Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy andconfidentiality.Leverage your expertise in Workday HCM and ServiceNow case management tools to manageemployee support cases effectively.Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.Ensure compliance with company policies and procedures while assisting employees.
Similar Jobs
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Senior Analyst leads enhancements of the Internal Audit OpenPages, ensuring successful deployment, training, and adoption of data-driven solutions, while collaborating with teams across the organization.
Top Skills:
AlteryxIbm OpenpagesMs AccessExcelTableauWatsonx
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Field-based pharmaceutical sales role focused on health systems and medical groups. Launches new products, builds relationships with KOLs and system stakeholders, manages formulary access, and drives product demand through virtual and in-person engagements. Collaborates cross-functionally, leverages analytics and digital tools, and supports patient access and reimbursement.
Top Skills:
GalaxyMS OfficeVeeva EngageWebexZoom
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Lead U.S. market access strategy for Pfizer's PAVE portfolio to optimize patient access, pricing, contracting, and portfolio performance. Drive integrated, data-driven opportunities, prioritize resources, ensure smooth transitions into PAVE, partner cross-functionally for execution, and develop a high-performing team to deliver measurable business impact.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
