Provide employee support through phone, email, and chat, resolving inquiries about payroll, time off, leave, benefits, HR policies, and HR systems. Manage cases using Workday HCM and ServiceNow, handle sensitive issues confidentially, apply critical thinking to moderately complex inquiries, and ensure compliance with company procedures. The role requires English and Cantonese proficiency and is based in Penang, Malaysia.
Overview
Qualifications
Responsibilities
- We are looking for a detail-oriented and dedicated People Support Specialist to join our team based in Penang, Malaysia. As the first point of contact for employees, you will provide high-quality support, guiding them through company policies, benefits, payroll, and HR systems.
Qualifications
Job Requirements:
At least 3 years of experience in employee support with a strong grasp of HR policies, benefits, payroll, and HRIS.
Proficiency in Workday HCM or other HRIS platforms is required.
Excellent written and verbal communication skills in English and Cantonese (or other required languages) at a C1 or higher level.
Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German etc)
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
- Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy andconfidentiality.Leverage your expertise in Workday HCM and ServiceNow case management tools to manageemployee support cases effectively.Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.Ensure compliance with company policies and procedures while assisting employees.
Similar Jobs
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Drive sales of UL Prospector SaaS solutions to Life Sciences customers. Responsibilities include account planning, product demonstrations, customer discovery, proposals, closing, renewals, expansion, and post-sale relationship management. The role partners with account managers, solution architects, and technical experts to identify customer needs and communicate the value of materials intelligence, supplier discovery, compliance insights, and marketing solutions.
Top Skills:
Crm SoftwareExcelMS OfficeMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSaaSUl Prospector
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Senior sales professional responsible for selling UL Prospector SaaS solutions and supplier marketing offerings to Consumer-sector customers. Manages account prioritization, discovery, product demonstrations, proposals, closing, renewals, expansions, and post-sale handoffs. Builds relationships with buyers, product developers, engineers, and account leaders while communicating the value of materials intelligence, supplier discovery, compliance insights, and workflow integration. Collaborates with solution architects, product managers, account managers, and customer success teams to support complex sales and long-term account growth.
Top Skills:
Crm SoftwareMS OfficeSaaSUl Prospector
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Sells UL Prospector SaaS solutions and supplier marketing offerings to industrial-sector customers. Responsibilities include account planning, prospecting, product demonstrations, needs discovery, proposals, closing, renewals, expansion, and post-sale relationship management. The role collaborates with account managers, solution architects, technical experts, implementation teams, and customer success partners while communicating the value of materials intelligence, compliance insights, supplier discovery, and workflow integration.
Top Skills:
Crm SoftwareMS OfficeSaaSUl Prospector
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
