Program Manager
Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.
In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.
Rippling is headquartered in San Francisco and has raised over $200M from top-tier investors, including Founders Fund, Greenoaks Capital, Coatue Management, Kleiner Perkins, and YCombinator.
About The Role
We are looking for a seasoned Program Manager to work with our Customer Support organization to establish the foundation for employee onboarding and putting the framework together around continued development.
What You'll Do:
Develop training curriculums for support onboarding and training, product training, and usage of tools.
Partner with key stakeholders across multiple departments to ensure accuracy and alignment of training programs.
Oversee and run the onboarding program as we transition to start classes
Contribute ideas to continuously improve the process utilizing technology (videos, LMS, etc.) to promote rapid scale up efficiency
Four to ten years of work experience in a customer/client facing or internal support role. Three or more of those years were spent on hands on experience building scalable learning and development
Experience in designing, building, and implementing learning strategies, programs, and content. Mastery in the learning and development space including familiarity with traditional and progressive learning models.
A track record of consulting and collaborating with key stakeholders along with building relationships and being a strategic partner.
Experience designing processes, establishing metrics and managing the training of a global support team in a startup environment
Self-starter, creative, and demonstrated team player
Certification from talent and training associations a plus
#LI-remote
Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.
Rippling is an equal opportunity employer.