Hyperscaler Operations Support - Kansas City

Join our Team
Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E 3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About this opportunity
This opportunity supports a manager responsible for leading a large, fast-paced Data Center Technician organization by taking on the administrative, coordination, and operational support work required to keep the team running smoothly. In this role, you will handle the day-to-day logistics, tracking, scheduling, documentation, and reporting that sit behind workforce and operational execution.
The role is designed to reduce administrative load on the Manager, improve consistency and accuracy across team operations, and ensure critical tasks are completed on time. Success in this position comes from strong organization, attention to detail, and the ability to manage multiple workstreams in a mission-critical environment.
What you will do

• Coordinate talent management activities, such as hiring and onboarding.
• Track technician availability, shift assignments, coverage gaps, and planned changes.
• Ensure onboarding tasks (badging, background checks, system access requests, training sessions, site access) are initiated and completed.
• Manage tools lists and purchase/issue tools as required

• Develop and issue regular reports on staffing levels, open roles, onboarding progress, training / certification completion, and attrition using standard templates.
• Support preparation of materials for operational and leadership reviews.

• Schedule and organize team meetings, interviews, training sessions, and operational reviews.
• Act as a central point for administrative questions related to onboarding, schedules, processes, and documentation.
• Document repeatable operational processes and improve consistency and efficiency.

The skills you bring

• Experience in an administrative, operations support, or team support role
• Strong attention to detail and comfort managing trackers, spreadsheets, and operational systems.
• Demonstrated ability to use Microsoft Office software suite, especially PowerPoint, Excel and PowerBI
• Ability to manage multiple administrative tasks in a fast-paced environment.
• Self-initiation with strong organizational and follow-through skills.
• Strong English written and verbal communication.
• Professional discretion when handling operational and employee-related information.

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Kansas City
Job details: Operations Support
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.