Job Posting Title Implementation Coordinator
Job Description
Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.
What we do:
HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.
Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service.
What you’ll do:
The Implementation Coordinator plays a critical role in supporting the successful onboarding, implementation, and ongoing administration of client benefit plans. This position serves as a liaison between clients, vendors, and internal departments to coordinate implementation activities, maintain data integrity, support operational readiness, and ensure a positive client experience throughout the implementation lifecycle. The Implementation Coordinator actively participates in client-facing meetings, gathers and documents client requirements, supports plan setup and maintenance activities, and coordinates cross-functional implementation efforts.
In this role you’ll:
- Participate in internal and external client onboarding, implementation, discovery, and status meetings.
- Serve as a client-facing representative during assigned implementation activities.
- Gather, document, validate, and communicate client-specific requirements and operational workflows.
- Maintain implementation documentation, timelines, action items, and status updates.
- Coordinate activities across Eligibility, Claims, Billing, Customer Service, IT, PBM, and operational teams.
- Assist with setup and maintenance of client records, benefit plans, and system configurations.
- Support vendor onboarding, data exchanges, and implementation requirements.
- Support renewals, terminations, run-out administration, audits, and operational reviews.
- Identify and recommend process improvements
What you’ll bring:
- Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Communications, or a related field required. An equivalent combination of education and relevant experience may be considered.
- Minimum of three (3) years of experience in implementation, client onboarding, account management, healthcare operations, insurance administration, benefits administration, project coordination, or a related operational role.
Preferred Qualifications:
- Experience working with operational systems, client data management, or project coordination preferred.
- Demonstrated ability to work effectively with cross-functional and remote teams.
- Healthcare, benefits administration, insurance, or TPA experience preferred.
- Strong understanding of self-insurance concepts, including claims administration, risk management, and regulatory plan compliance.
- Experience within a TPA, insurance carrier, health plan, broker, benefits consulting firm, or healthcare organization. Experience supporting healthcare or benefits implementations preferred.
- Client Focus, Communication, Organization and Planning, Accountability, Collaboration, Problem Solving, Adaptability, Attention to Detail, Process Improvement, and Time Management.
Why choose us?
- We’re a people-first company and value giving back to our community. Ask us about our volunteer opportunities.
- Our space is a reflection of who we are—innovative, open and collaborative.
- We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks.
- Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.
Our Benefits Package
We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including:
- Medical, Dental and Vision and Prescription Drug Coverage
- Fitness Reimbursement Benefit
- Employee Assistance Program
- Flexible Spending Account & Health Savings Account
- 401(k) and Quarterly Bonuses
- Generous Paid-Time Off & Volunteering Opportunities
- Educational Assistance & Professional Development Opportunities
So, think you want to join the HPI team? We hope to hear from you!
You can read more about us at hpitpa.com/about-us/careers/
EEO/AA/M/F/Vet/Disability Employer
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