Information & Assistance Specialist

Title:         Information and Assistance Specialist 

Department:     Social Services

FLSA Status:    Non-Exempt

Reports To:       Director of Social Services 

Summary:     Assists in the navigation of the home and community-based long-term care system; provides assessment, information, referral and assistance to older adults, adults with disabilities, and caregivers; performs follow-up to ensure delivery of services; collects, updates and shares information on community resources. 

Essential Functions:

⦁ Conducts basic needs assessments of older adults and disabled adults to provide them with information and/or referrals to agencies which offer services that match their needs.

⦁ Assists consumers in accessing needed services and advocates on their behalf when the requests do not require short-term casework level of assistance (e.g. contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments).

⦁ Provides follow-up with consumers and/or agencies to ensure that needed services were received by consumers.

⦁ Documents services according to program protocol and submits monthly service logs and reports.

⦁ Develops and implements outreach strategies in collaboration with the Citywide I&A Supervisor.  

⦁ Assists Social Services Department to conduct outreach in the community to promote Social Services Programs.

⦁ Establishes contacts and maintains good working relationships with key personnel in other agencies, including community-based service providers in the district and citywide providers.

⦁ Participates in meetings and professional development training sessions as assigned.

⦁ Work flexibly across different locations as needed.

⦁ Performs other duties as assigned.

Qualifications:

⦁ Bachelor’s degree related to human services, or high school graduate with two years of related work experience.

⦁ Experience in providing health, social, and/or aging services in the community, especially with diverse communities and knowledge of community resources.

⦁ Sensitive to the needs of the elderly and disabled adults from diverse ethnic and minority cultures.

⦁ Good problem-solving skills and ability to follow through.

⦁ Excellent verbal and written communication and interpersonal skills.

⦁ Bilingual and bi-literate preferred. (English, Chinese, Spanish, Vietnamese, etc.)

⦁ Proficient in MS Office and the Internet.

⦁ Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.