Internal Communications Manager

Job Summary:

UCSF Health is looking for an Internal Communications Manager to help shape how the organization informs, engages, and aligns its 20,000-person workforce. You’ll join a team of sharp, mission-driven communicators who are trusted partners to leaders across the health system. We bring clarity to big priorities, elevate the stories that matter, and give employees the information they need to understand where the organization is headed. It’s fast-moving, collaborative work with real impact on how people show up every day.

In this individual contributor role, you’ll support leaders across system functions and major business units—helping them translate complex initiatives into clear, timely, and meaningful communication for employees. You’ll also contribute to the coordinated internal communications program for UCSF Health, partnering closely with colleagues to maintain consistency, share insights, and support both day-to-day operations and systemwide priorities.

This is a hands-on role for an experienced communicator who is comfortable operating independently, collaborating across functions, and supporting leaders. The ideal candidate thrives in a fast-paced environment, balances enterprise perspective with focused leadership support, and brings sound judgment to a wide range of topics and situations. This position requires the ability to be onsite in San Francisco at least three days a week. 

Department Overview: 

The UCSF Health Department of Marketing and Communications is focused on driving transformational change, sharing life-changing experiences, and fostering connections that save lives and shape the future of healthcare. This powerhouse marketing and communications team fosters sustainable growth for the organization by clearly and consistently communicating why UCSF is the best place to work and come for care. The team leads innovative, integrated, and measurable multi-channel marketing and communications initiatives to support UCSF Health’s vision and strategic priorities creating a positive impact on its diverse internal and external constituencies. We are the translators, storytellers, and advocates, dedicated to showcasing the brilliance, compassion, and unwavering commitment that defines UCSF Health and demonstrates a positive impact on the patients, families, and communities we serve. 

Key Responsibilities:

• Develop and execute internal communication strategies that inform, engage, and align employees with UCSF Health’s mission and priorities. 
• Serve as a strategic advisor and hands-on communicator for Business Unit leaders, shaping messaging and communication plans that support key initiatives and operational goals. 
• Lead systemwide internal communications initiatives as assigned, ensuring clarity, consistency, and alignment with organizational priorities. 
• Represent UCSF Health’s internal communications function in enterprise-wide initiatives, providing strategic guidance and leading execution of health system messaging. 
• Create and deliver compelling content across multiple internal channels, including email, intranet, newsletters, and leadership updates. 
• Support change management communication efforts to help employees navigate organizational transformations. 
• Manage and refine internal communication platforms to enhance accessibility and engagement. 
• Gather and analyze communication metrics to assess effectiveness and inform improvements 
• Collaborate with communication colleagues across Health Communications, the Marketing Communications Department and UCSF to maintain consistency in messaging and ensure alignment across the enterprise. 

Required Qualifications:

• Bachelor's degree in related area and/or equivalent experience/training
• At least five (5) years of experience in internal communications, preferably in a healthcare or large organizational setting.
• Ability to be on-site in San Francisco at least three (3) days per week 
• Proven ability to develop and execute internal communications strategies that drive employee engagement. 
• Strong writing, editing, and storytelling skills with the ability to tailor messages to different audiences and formats. 
• Strong analytical skills to measure communication effectiveness and adjust strategies accordingly. 
• Proficiency with internal communications tools, including intranet platforms, email management systems, and content management tools. 
• Excellent interpersonal skills, with the ability to build relationships and provide strategic counsel to leaders. 
• A hands-on, execution-focused approach with the ability to manage multiple projects simultaneously. 

Preferred Qualifications:

• Experience working in an academic medical center or large healthcare system or other complex organization.
• Familiarity with employee engagement strategies and best practices.
• Strong project and time management skills with experience leading large-scale communication initiatives.

• Knowledge of change management communication principles and experience supporting organizational transformations