IT Configuration Specialist II

The IT Configuration Specialist II will perform maintenance on EAM and ITSM platforms directed and suggest improvement opportunities.

•  Implement workflows, data models, dashboards, and reports to facilitate system usability and functionality.

•  With minimal guidance, manage user roles, permissions, and access control within enterprise EAM and ITSM systems.

•  Broaden knowledge of relational concepts that are used to model our environment.

Integration and Customization 

•  Facilitate meetings with cross-functional teams to integrate EAM and ITSM systems with other enterprise applications, ensuring seamless data flow and accurate reporting.

•  Support the customization of system features and interfaces as needed to meet specific business requirements.

•  Assist with maintenance of documentation on configurations, integrations, and customizations for reference and compliance purposes.

Troubleshooting and Support 

•  Participate in activities related to identification, diagnosis and resolution of issues related to system functionality, performance, and integrations.

•  Assist in collaboration with IT support teams for problem management, ensuring documentation of root cause and follow up on mitigation tasks.

•  Assist in regular system audits and implementation of necessary adjustments to maintain system integrity and performance.

Stakeholder Collaboration 

•  Assist in facilitating collaboration with IT architects, project managers, and business stakeholders to gather requirements and translate them into technical configurations.

•  Assist in facilitating collaboration with owners of service modules (e.g., incident, service request, change management) to ensure cohesiveness across ITSM tool.

•  Assist in partnering with IT Disaster Recovery to ensure assets are kept current and are documented correctly.

Continuous Improvement 

•  Participate in system upgrade initiatives, ensuring smooth transitions and minimal disruption to business operations.

Qualifications

•   Bachelor’s degree in Information Technology, Computer Science, or a related field.

•   1-3 years of experience in configuring enterprise systems, particularly EAM and ITSM platforms (e.g., Ivanti, ServiceNow, BMC Remedy, LeanIX, etc.).

•  Strong knowledge of ITSM principles, enterprise architecture frameworks, and system integration techniques.

•  Experience with scripting and automation (e.g., Python, PowerShell) is a plus.

Pay Range:

$84,200.00 - $124,100.00  

Salary is commensurate to experience, location, etc.

#VIZI