IT Desktop Support Engineer - Fremont, CA

Job Description:

Job Purpose

The IT Desk Support Engineer - Executive Team will be based in Fremont, CA and will be responsible for day-to-day IT helpdesk support to the Nextracker Executive Team including the analysis, acquisition, installation, configuration, implementation, modification and support of computer desktop hardware, operating systems, software, and applications. He or she will work closely with the Executive Assistant team and apply advanced knowledge of computer hardware/software and operating systems, general knowledge of networks, etc. to provide the required day to day support and implement long-term strategic direction for the function.

Nextracker is one of the most promising, fastest growing companies in today’s solar industry. We design and manufacture next generation PV tracking systems that dramatically improve the economics of solar power. Applications range from distributed generation to massive utility-scale power plants across domestic and international markets. It is an exciting time to join Nextracker as we expand our team to meet the challenges of rapid growth in the B2B solar industry. With one of the most experienced management teams in solar, category-leading products, and a fortified technology roadmap, Nextracker is making a dramatic impact on the power plant of the future.

We are looking for someone who demonstrates:

• Intense collaboration
• Passionate customer focus
• Thoughtful, fast, disciplined execution
• Tenacious commitment to continuous improvement
• Relentless drive to win
• Understanding of the enhanced level of support required for executive staff

Here is a glimpse of what you’ll do…

• Provide technical support for desktop/computer definition, purchase, configuration, installation, maintenance, and upgrades of computer hardware.
• Troubleshoot and Configure:
  • Wi-Fi Connectivity
  • Office 365, Box.com, Okta
  • Deploy laptops and desktops in a domain environment
  • Inventory and Asset Tag
  • General network connectivity, file access
  • Active Directory account creation and password resets
  • AV System Support (Zoom)
  • Provides day to day desktop support to executive team and assistants
  • Accountable for the development of and technical support of workstations, printers,etc.
  • Computer and network system maintenance and support
• Timely respond to and close all tickets assigned
• Determine the most effective manner in which to solve tickets
• Ensure that tickets are correctly solved before they are set to resolved state
• Ensure that the process and procedures are followed
• Provide feedback to clients where necessary
• Track all assigned tickets until resolved
• Update databases to maintain their accuracy
• Execute the change tasks assigned within the scheduled time frame as planned
• Provide effective specialist contribution to the analysis and resolution of problems and known errors

Here is some of what you’ll need (required)…

• Must be local to the Fremont, CA area in the Bay Area
• B.S. in computer science or equivalent experience
• Must have 5-10 years of desktop support experience
• Must be proficient with supporting the following platforms and technologies; Windows 10/11, TCP/IP, DNS, DHCP, Active Directory, Office 2016/2019, Office 365, Okta, Zoom
• Strong analytical and trouble shooting skills with attention to detail
• Strong AV and Zoom skills
• Occasional travel
• Available afterhours for on-call support
• Able to make house calls
• Good interpersonal skills and strong follow-up with users and executive assistant team
• Mobile device familiarity with latest platforms; iPhone 16 and Samsung Galaxy S24

Pay Range (Applicable to California)

$96,000.00 - $100,000.00 dependent on level of experience

Why Join Nextracker: 

🚀 Innovative Environment: Be part of a team that's at the forefront of revolutionizing solar energy technology. Collaborate with experts who are passionate about driving clean and sustainable solutions to power the world. 

📈 Professional Growth: At Nextracker, we encourage continuous learning and provide opportunities for your professional development. Take on challenges, expand your skill set, and advance your career alongside accomplished professionals. 

🤝 Collaborative Culture: We believe in the power of teamwork. Share your ideas, engage in cross-functional collaborations, and contribute to a culture that values diversity and inclusivity. 

🎯 Impactful Work: Join us in making a real impact on the planet by accelerating the adoption of renewable energy. Your contributions will play a crucial role in building a more sustainable future. 

Nextracker Offers: 

🌳 Proximity to Coyote Hills Regional Park: Our headquarters in Fremont is located within walking distance from the beautiful marshland and rolling grassland-covered hills. Take a rejuvenating walk or bike ride on the trails to find inspiration in nature's beauty.  

🚴 Bike-Friendly: We believe that a refreshing environment enhances creativity and well-being. Hop on Nextracker’s bike to ride through the breathtaking landscape. 

🏋️‍♀️ 🧘‍♀️Wellness: We value both physical and mental well-being by providing access to our onsite gym and locker room. Our gym is fully equipped and available for your convenience to fit in workouts. Additionally, you can take advantage of yoga classes in our Zen Garden for ultimate tranquility and mindfulness.  

😋Snacks, weekly catered lunch, and beverages 

🔋 Free Electric Vehicle charging stations for employees

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.

Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.

Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Culture is our Passion