Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:
- Staff Augmentation
- Lifecycle IT solutions
- Application Development & Support
- Outsourced Testing
- Mobile Development and Test Automation
Job Title: IT Help Desk Coordinator
Location: San Bruno, CA
Duration: 3+ Months Contract
Job Description:
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate's degree and 3-5 years of experience.
• This is a phone support position. - At least 3 years of Windows/Mac support in an enterprise environment
• Proficient in supporting Outlook, Microsoft Office Suite, Cisco VPN, WebEx.
• Linux knowledge is a plus
• Casper knowledge is a plus
• Must be proficient to support end users on the phone
• Good communication skills
• Good customer service
• Additional tasks assigned by manager
Similar Jobs
What you need to know about the San Francisco Tech Scene
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
