IT Help Desk Coordinator

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings: 

• Staff Augmentation 
• Lifecycle IT solutions 
• Application Development & Support 
• Outsourced Testing 
• Mobile Development and Test Automation 

Job Position: IT Help Desk Coordinator

Location: San Bruno, CA

Duration: 2+ months

Job Description:

- 3 years or above of enterprise support experience

- Proficient in providing onboarding, offboarding, and deskside support

- Proficient in providing Windows and Mac support

- Linux knowledge is a plus

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree and 3-5 years of experience

All your information will be kept confidential according to EEO guidelines.Day to Day Duties :

· Develop complete back-end stack of projects using Java, Oracle, ActiveMQ, Redis, on an AWS stack.

· Help write new design patterns, improve and adapt existing design component integration.

· Integrate back-end REST with front end UI.

· Assist in the design of, and implementation of back end changes across our product base.

· Debug services oriented architectural components.