Provide technical support to more than 6,000 users across 180+ client organizations. Diagnose and resolve issues across Windows, macOS, servers, cloud resources, productivity suites, and smart devices. Document issues and resolutions, communicate with users and teammates, adapt to varied client environments, travel to client sites, and participate in an approximately one-week on-call rotation every 12–16 weeks.
Are you really interested in technology and spend your time always trying to learn more? You could be the addition we are looking for!
This is a full-time position in the Bay Area.
The Company
boxIT has been delivering local, reliable and cost-effective IT services to California businesses since 2001. We are a growing company that prides itself on “Providing innovative solutions that empower our clients to overcome their technical challenges, improve efficiency and drive business success." Employees should be prepared to work at the company's headquarters in the Presidio in addition to traveling to client sites as per the schedule demands.
You must have a valid CA driver’s license and must be willing to travel to client sites as needed.
This is a full-time position in the Bay Area.
The Company
boxIT has been delivering local, reliable and cost-effective IT services to California businesses since 2001. We are a growing company that prides itself on “Providing innovative solutions that empower our clients to overcome their technical challenges, improve efficiency and drive business success." Employees should be prepared to work at the company's headquarters in the Presidio in addition to traveling to client sites as per the schedule demands.
You must have a valid CA driver’s license and must be willing to travel to client sites as needed.
Key Responsibilities
- Provide excellent technical support to more than 6,000 users across 200+ client organizations.
- Diagnose and resolve issues across a wide range of technologies.
- Communicate clearly with users and teammates, and document issues and resolutions.
- Adapt to different client environments and take ownership of assigned work.
- Travel to client sites as needed to provide support.
- Participate in a one-week on-call rotation approximately every 6-8 weeks.
Skills, Knowledge & Expertise
- Experience supporting Windows 10/11
- Experience supporting Apple macOS
- Familiarity with Windows Server 2016/2019/2022 and Active Directory
- Familiarity with Cloud resources (Google Drive, SharePoint, OneDrive)
- Familiarity with Microsoft 365 and Google Workspace (G Suite)
- Familiarity with ‘smart’ devices such as phones, tablets, etc.
- Familiarity with automation and scripting such as PowerShell, Bash, or Python (bonus)
- Knowledge of common office communication applications such as Slack or Microsoft Teams (bonus)
- Exposure to IT ticketing system (ConnectWise Manage/PSA an extra plus)
Job Benefits
- Medical, dental and vision benefits
- 401K plan + company matching
- Stipend for weekly lunch
- Free snacks at the Presidio office
- Unlimited Permissive PTO
- Additional incentive for successful completion of on-call week
About
Shield Technology Partners is a national IT Services platform formed through the collaboration between Thrive Holdings and ZBS Partners. By combining Thrive Holdings’ technological expertise with ZBS Partners’ proven approach to supporting founder-led businesses, Shield Technology Partners is dedicated to accelerating growth, innovation and long-term value creation for IT services companies across the country.
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
