Similar Jobs
.png)
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead design and deployment of AI agents and automation across customer delivery, defining ROI and performance metrics, building RAG/LLM solutions, creating an AI playbook for CX teams, and partnering with Product and Engineering to drive adoption and quality in implementations.
Top Skills:
Agentic FrameworksAutogptLangchainLlmsPrompt EngineeringRetrieval-Augmented Generation (Rag)
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Lead the global obligations management function: design and maintain a centralized obligations register, map legal and partner mandates to controls, manage RFI knowledge base and audit register, ensure traceability and remediation, partner with regional legal/compliance/audit teams, and scale the team and GRC tooling to replace manual trackers.
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Maintain data integrity and quality through advanced testing and validation of ETL pipelines. Analyze complex data issues, build solutions, mentor junior staff, engage with clients, and support continuous improvement across data management, governance, and pipeline orchestration.
Top Skills:
Apache AirflowAWSAws GlueAzureETLInformatica Data Quality (Idq)PrefectPythonQlikSnowflakeSQL
Position Summary:
The IT Incident Manager is responsible for the end-to-end coordination and management of all incoming support requests across the organization’s IT tracking systems. This role ensures incidents are properly triaged, prioritized, assigned, and resolved within agreed SLAs. The ideal candidate is a detail-oriented leader with strong analytical skills who can evaluate severity, ROI, and completeness of requests and collaborate across multiple IT functions—including traditional IT support, software development, and ERP configuration/support.
Duties and Responsibilities:
- Monitor and triage all incoming support requests logged in various IT tracking systems (e.g., Freshservice, custom issue log, direct requests from stakeholders).
- Validate request completeness and ensure all required details are captured.
- Assess each incident for severity, business impact, and completeness.
- Determine appropriate priority based on facts provided in the incident.
- Identify incidents vs. enhancements and route accordingly.
- Assign incidents to the proper resource or team (IT Support, 3rd Party Partners, ERP/Business Applications).
- Confirm resolution quality, validate with requestors, and keep incident tracking systems clean by closing tickets.
- Analyze incident trends, root causes, and recurring issues; propose problem management initiatives.
- Partner with teams to improve incident prevention, monitoring, alerting, and automation.
- Work across all areas of IT: traditional IT support (end-user, infrastructure), software development (applications, integrations), and ERP configuration/support.
- Collaborate with Product Owners and Business Analysts to align incident handling with business priorities.
Skills and Requirements:
- 3–5+ years of experience in Incident Management or Service Desk.
- Strong understanding of ITIL concepts (Incident, Problem, Change, SLA, Priority/Urgency, CMDB).
- Proven ability to assess severity, business impact, and ROI to prioritize effectively.
- Excellent communication skills with the ability to coordinate across technical and non-technical stakeholders.
- Strong organizational skills and attention to detail; comfortable managing multiple concurrent incidents.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
