IT Operations Manager

Key Responsibilities:

IT Operations & End User Computing, Assets & Infrastructure 

• Own day-to-day IT operations and end-user technology services across the organization. 

• Develop and maintain IT operational policies, standards, and procedures. 

• Ensure high-quality IT support delivery for employees across all locations. 

• Drive continuous improvement initiatives to enhance the employee IT experience. 

• Ensure business continuity and operational readiness of corporate IT services. 

• Oversee lifecycle management, support, and security of corporate technology assets, including laptops, mobile devices, conference room equipment, printers, networking equipment, wireless infrastructure, VPN, remote access solutions, and endpoint management platforms. 

• Oversee corporate networking, VPN connectivity, and office technology environments. 

• Coordinate hardware refreshes, software updates, patching, and asset lifecycle management activities. 

Microsoft 365 & IAM 

• Manage and support Microsoft 365 services including Entra ID, Exchange Online, SharePoint Online, Teams, Intune, OneDrive, and Microsoft Defender. 

• Oversee licensing management, user administration, platform governance, and productivity tooling. 

• Drive adoption and effective use of collaboration and productivity technologies while maintaining governance standards. 

• Manage employee onboarding, offboarding, and access provisioning processes. 

• Administer Microsoft 365 user accounts, groups, licenses, and access controls. 

• Conduct periodic access reviews and ensure timely removal of access for departing employees. 

• Partner with HR and Information Security teams to maintain role-based access controls and identity governance processes. 

Security & Compliance 

• Partner closely with Information Security to strengthen the corporate IT security posture. 

• Implement and maintain endpoint security controls, device compliance policies (CIS benchmarks preferred), and vulnerability remediation processes. 

• Support incident response, investigations, audits, and compliance initiatives. 

• Ensure security standards are consistently applied across corporate technology assets and environments. 

Vendor & Managed Service Provider Management 

• Serve as the primary point of contact for IT managed service providers and technology partners. 

• Manage service delivery, ticket queues, escalations, and operational performance. 

• Conduct regular vendor reviews and drive continuous improvement in service quality and performance. 

 
 

Must Have:

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience. 

• 5+ years of experience in Corporate IT, IT Operations, or End User Computing environments. 

• 3+ years of experience managing vendors, managed service providers, or IT operations teams. 

• Hands-on experience administering Microsoft 365 and Entra ID environments. 

• Knowledge of Microsoft Defender, Conditional Access, EDR solutions, networking technologies, and modern endpoint security practices. 

• Experience with endpoint management and mobile device management platforms, preferably Microsoft Intune. 

• Strong understanding of identity and access management principles. 

• Experience supporting employee onboarding, offboarding, and access governance processes. 

• Strong knowledge of endpoint security, patch management, hardware lifecycle management, and vulnerability remediation. 

• Experience supporting hybrid and remote work environments. 

• Hands on experience supporting macOS and Windows