IT Specialist - Dana Point, CA (140) | Sign-On Bonus Opportunity

Founded in 1995, Five-Star AudioVisual, Inc. is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States, delivering seamless event technology experiences that elevate meetings, conferences, and live events.

For more than three decades, Five-Star has remained at the forefront of the audiovisual industry through a combination of advanced technology, operational excellence, and hospitality-driven service. We serve as a true extension of our hotel partners, aligning with each property's culture, brand, and standards to create exceptional event experiences. 

The IT Specialist supports Five-Star AudioVisual's corporate and property-based teams by providing responsive technical support, maintaining company technology systems, and helping ensure employees have reliable access to the hardware, software, and tools required to perform their roles.

This position works directly with employees across the organization and requires strong troubleshooting skills, organization, professionalism, clear communication, and a service-focused approach.

• Provide Tier 1 and Tier 2 technical support to Five-Star employees.
• Diagnose and resolve hardware, software, operating system, peripheral, and connectivity issues.
• Respond to support requests and troubleshoot issues through remote and onsite support.
• Escalate advanced or unresolved technical issues when appropriate.
• Document support requests, troubleshooting activities, and resolutions.
• Provide clear and professional communication to employees throughout the support process.

• Support employee onboarding and offboarding from an IT perspective.
• Configure and maintain user accounts, permissions, and access.
• Support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, and OneDrive.
• Assist employees with password, authentication, account access, and application issues.
• Support Windows-based computers and common business applications.
• Help maintain standardized system configurations and company technology practices.

• Configure, deploy, maintain, and troubleshoot laptops, desktops, monitors, printers, mobile devices, and other IT equipment.
• Prepare technology and equipment for new employees.
• Maintain accurate records of company-issued IT assets.
• Coordinate hardware replacement, repairs, returns, and equipment recovery.
• Assist with maintaining appropriate inventory levels for commonly required IT equipment and accessories.

• Support day-to-day use of Microsoft 365 applications.
• Troubleshoot Outlook, Teams, SharePoint, OneDrive, and Office application issues.
• Assist with account provisioning, permissions, and access to company systems.
• Support other company applications and business systems as assigned.
• Assist users with adoption and effective use of company technology.

• Follow company security standards and IT policies.
• Assist with user access management and account security.
• Support multi-factor authentication and secure access practices.
• Identify and escalate suspicious activity, security concerns, or potential threats.
• Help ensure devices remain updated and compliant with company standards.
• Maintain confidentiality when working with employee, company, and system information.

• Work closely with IT leadership and internal departments to resolve technology needs.
• Coordinate with external technology vendors and service providers as needed.
• Support technology projects, system implementations, upgrades, and equipment deployments.
• Maintain accurate IT documentation and internal support resources.
• Assist with technology needs across corporate offices and Five-Star properties.
• Contribute to continuous improvement of IT processes, systems, and employee support.

• 2–5 years of hands-on IT support, systems administration, network support, or related experience.
• Experience providing Tier 1 and Tier 2 technical support.
• Strong troubleshooting and problem-solving skills across hardware, software, devices, and networks.
• Working knowledge of Microsoft 365 and Entra ID (Azure AD).
• Experience supporting Windows 11 Pro environments.
• Familiarity with Apple devices and Apple Business Manager.
• Understanding of IT security principles, user access management, endpoint security, and patching.
• Strong organizational and documentation skills.
• Excellent written and verbal communication skills.
• Ability to communicate technical information effectively to non-technical users.
• Ability to work independently while maintaining close coordination with Corporate IT.
• Hospitality, hotel, venue, event technology, or other on-property IT experience preferred.
• Authorization to work in the United States.

• TCP/IP
• DHCP
• DNS
• VLANs
• SSIDs
• Wi-Fi / wireless networking
• Network switches
• Wireless access points
• Firewalls
• Network segmentation
• Network troubleshooting

• Windows 11 Pro
• macOS / Apple devices
• Microsoft 365
• Entra ID (Azure AD)
• Apple Business Manager
• Microsoft Intune or comparable MDM platforms
• Remote support and ticketing systems

• Endpoint security
• User access and permissions
• Multifactor authentication
• Security patching and system updates
• Network and device security best practices

• CompTIA A+
• CompTIA Network+
• Microsoft AZ-900
• Microsoft 365 or related Microsoft certifications

• 401(k) and Roth 401(k) with company match
• Medical, dental, and vision insurance
• Health savings account
• Life insurance
• Paid vacation, sick time, and company holidays