IT Supervisor

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.

About United Business Bank

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

About the Position...

The IT Supervisor (ITS) is an onsite position and does not have remote opportunities.

The IT Supervisor (ITS) is responsible for fostering meaningful, collaborative, and effective relationships that reflect respect, integrity, and excellence with clients, colleagues, and the management team. The ITS manages daily IT support, ensuring Bank personnel requests are handled timely, accurately, and efficiently by the IT Support Team and the Managed IT Service Desk. As the primary contact to the Bank’s managed service providers, the ITS ensures Service Level Agreements (SLAs) are consistently achieved and that all operational safeguards remain effective. As the supervisor of the IT Support Team, the ITS builds team excellence, offering guidance and support and ensuring the team delivers responsive, high-quality technical support. Additionally, as a team they validate system accesses and communicate outages, system disruptions, and known IT issues immediately and effectively across the organization. This role serves as the subject matter expert for IT asset management, change management, application support, audio/visual and network/telephony systems, and infrastructure refresh programs, ensuring technology operations remain reliable, secure, and up to date. The ITS partners closely with the Director of IT, providing leadership support in their absence, and maintains global awareness of system-wide events, assists with troubleshooting, and coordination of outages and/or critical events. The ITS is resourceful, proactive, and demonstrates ownership in identifying issues, improving processes, and enhancing overall operational effectiveness, supporting IT initiatives and programs. This position will require occasional travel to the Bank’s various locations for a variety of reasons including hardware replacements and repairs. Additionally, the ITS supports the Bank and management in obtaining Satisfactory ratings on assigned audits and exams and additional responsibilities related to mergers and acquisitions. The ITS demonstrates leadership and adaptability and supports the Director of Information Technology with other projects and duties assigned. All duties are to be performed accurately, timely, and efficiently, and according to Bank policies, procedures, and regulatory guidelines, along with SOX IT compliance.

About You...
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:

Education & Certification(s) Required:

• Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, or related field or an additional 3 years of equivalent experience.
• CompTIA Network+ and Security+, preferred.
• ITIL Foundation Certification or equivalent training or education, preferred.

Knowledge Required: 

• Thorough and complete understanding of all aspects of Information Technology, preferably in a financial institution.
• Strong knowledge of local area network infrastructure, SD-WAN, and operating systems.
• Strong knowledge with cybersecurity frameworks, including NIST and other compliance standards.
• Working knowledge of Microsoft Windows Server, Microsoft 365/Active Directory, Azure Cloud Platform, Citrix Hosted Virtual Desktop Interface, IT service management tools (ServiceNow).

Experience Required:

• Minimum 4 years of IT experience managing end-to-end IT operations, including service desk, ticketing systems, application support, system updates, vendor coordination, IT service management tools, and networking.
• Minimum of 2 years of supervisory or management experience.
• Experience in financial services or regulated environments preferred.

Skills & Abilities Required:

• Excellent communication skills.
• Excellent client service and interpersonal skills.
• Excellent training abilities.
• Strong problem-solving and decision-making skills.
• Strong leadership and management skills.
• Professional appearance, dress and attitude.
• Good math skills.
• Ability to use Microsoft Office software package.
• Ability to operate related computer hardware and other business equipment including adding machine, typewriter, copy machine, telephone, encoder and paper shredder.

Location: Onsite, no remote

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.