Provides onsite and ticketed IT support across Linux, Windows, and Mac environments. Responsibilities include troubleshooting hardware, software, connectivity, and network issues; device provisioning and maintenance; onboarding and offboarding; identity and access management; hardware lifecycle management; Google Workspace and Microsoft 365 administration; and meeting room AV support. The role also helps establish scalable IT operations as the company grows.
About Nclusion
What You’ll Do
What You Bring to the Table
Nclusion is on a mission to provide traditional financial services to 1.5 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.
About the RoleAs an IT Support Engineer, you will make sure every employee has the technology, tools, and support they need to do their best work and shape how we deliver financial services to underserved markets. You'll be Nclusion's first in-person IT hire, serving as the on-site extension of our remote Head of IT and partnering with our in-market IT teams. You'll keep employees productive day to day, owning everything from walk-up troubleshooting to identity, access, and core IT operations. You'll also help shape how IT operations run at Nclusion today, and build the systems that support us as we keep growing.
This role is onsite at our Palo Alto, CA office.
- Serve as the primary point of contact for walk-up and ticketed IT support. Gather context, troubleshoot hardware, software, and connectivity issues across Mac, Windows, and Linux, resolve issues where possible, and coordinate with other IT teams when deeper expertise is needed.
- Provide hands-on support for device provisioning, hardware diagnostics, patching, and endpoint maintenance.
- Own day-to-day employee onboarding and offboarding, identity and access management, and hardware lifecycle management, working closely with teams across the company.
- Troubleshoot onsite network, connectivity, and hardware issues, and administer core platforms including Google Workspace and Microsoft 365.
- Set up, troubleshoot, and support onsite AV and meeting room technology.
- 5 - 8 years of IT support experience, ideally at a startup.
- Strong customer service and communication skills. You can explain technical issues clearly and patiently to employees who walk up needing help, often mid-troubleshoot.
- A track record of proactive problem-solving, catching and resolving issues before they become bigger problems.
- Deep technical range across IT infrastructure, business applications, and endpoint management on Linux, Windows, and Mac, along with identity and access management, Google Workspace, and Office 365.
- An AI-forward mindset. You use AI tools to work faster and smarter, and bring that instinct to how you support the team.
- Nice to have: Okta experience.
Benefits and Perks
- 📈 401k with a match!
- 🩺 Medical Insurance
- 🦷 Dental Insurance
- 👓 Vision Insurance
- 💸 Competitive compensation & equity – We believe in sharing success.
- ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
- 🍽️ In-office lunch, team events & culture
The base pay range for this role is $140,000 – $180,000 per year.
In our commitment to fostering a diverse and inclusive workplace, we value the unique perspectives and experiences each individual brings to our team. We encourage all candidates, regardless of background, to apply. Your skills, talents, and potential contributions matter deeply to us, and we believe in creating an environment where everyone has an opportunity to thrive. We recognize that meeting every listed requirement may not always be possible, but we value passion, determination, and a willingness to learn. Your application is an opportunity for us to discover the exceptional qualities you bring.
Nclusion Palo Alto, California, USA Office
Palo Alto, California, United States
Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Provide high-touch IT support to executives across office, travel, and home environments. Diagnose and resolve hardware, software, mobile-device, operating-system, and video-conferencing issues across Windows and macOS. Manage support queues, installations, break/fix work, documentation, knowledge resources, and asset tracking. Build strong client relationships, communicate technical concepts clearly, support AI tools and security policies, and provide independent on-call and after-hours support in an on-site environment.
Top Skills:
AndroidClaude DesktopiOSmacOSMicrosoft CopilotMS OfficeVideo Conferencing SystemsWindows
_1.png)
Real Estate • Travel • PropTech
Provides high-touch, end-to-end IT support for Airbnb executives and Executive Business Partners. Troubleshoots endpoints, mobile devices, identity, connectivity, collaboration tools, AV, and workplace technology; coordinates complex issues across technical teams; prepares technology for leadership meetings, travel, and events; leads improvements, standards, documentation, mentoring, and executive support strategy. Requires after-hours coverage and occasional onsite, travel, event, or residential support.
Top Skills:
Ai-Enabled SupportAutomationCollaboration PlatformsEndpoint ManagementEnterprise EndpointsIdentity And Access ManagementMobile DevicesNetworkingScriptingVideo ConferencingWorkplace Av
Agriculture • Utilities • Industrial • Manufacturing
Serve as the technical escalation lead for Plant and HQ IT, supporting Microsoft ecosystem and plant-floor hardware, mentoring the team, implementing ITSM practices, and building automation (PowerShell, Power Automate) and AI-assisted support to reduce repeat incidents and scale IT operations.
Top Skills:
AzureClaudeGeminiIntuneItsm/Ticketing PlatformsMakeMicrosoft 365Microsoft CopilotMicrosoft Entra Id (Azure Ad)Microsoft Remote AssistN8NOnedrivePower AppsPower AutomatePower BIPowershellQuick AssistRdpRmm PlatformsSharepointTeamsTeamviewerZapier
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
