Provides remote and on-site help desk support for corporate, branch, and property-location employees. Resolves login, software, printer, device, and connectivity issues; configures workstations and accounts; supports Microsoft 365, Windows, mobile devices, and business applications; assists with onboarding and offboarding; documents tickets; and travels between company locations as needed.
IT Support Specialist
Location: Vancouver, WA
Pay: $25–$32 per hour
The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations. This is a strong opportunity for someone with one to two years of help desk or desktop support experience who wants to expand their skills in a growing organization. We are looking for someone who is technically capable, patient, approachable, and able to explain solutions without overwhelming the person they are helping.
What You’ll Do
- Resolve help desk tickets for login, software, printer, device, and connectivity issues
- Set up computers, workstations, software, and equipment for employees
- Create and disable user accounts, mailboxes, and basic Active Directory access
- Support Microsoft 365, Windows devices, mobile devices, and business applications
- Assist with employee onboarding and offboarding
- Maintain clear ticket notes and IT documentation
- Travel to company locations when an issue cannot be resolved remotely
What We’re Looking For
- One to two years of help desk, desktop support, or related IT experience
- Experience with Windows and Microsoft 365
- Basic Active Directory and networking knowledge
- Strong communication and customer-service skills
- Ability to manage multiple tickets and priorities
- Willingness to travel between company locations
Preferred Qualifications
- Managed service provider experience
- CompTIA A+ and Network+ certifications, or equivalent hands-on experience
- Experience with ticketing systems, NinjaRMM, Automate, Azure, SharePoint, or Power Automate
- Familiarity with AppFolio, Adobe, Zoho, Caliber, or Timeslips
The right person will resolve issues efficiently, communicate clearly, maintain accurate ticket records, and make employees feel supported throughout the process. Apply today to join The Management Group.
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