IT Support Specialist

Join our Team
About this role:

• Job location: Nampa, ID
• Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.

Ericsson Enterprise Wireless Solutions is looking for IT Support Specialist, who will be responsible for providing onsite and remote technical assistance and support related to computer systems, hardware, or software for our internal employees. This professional will respond to queries, run diagnostic programs, isolate problems, determine and implement solutions.
What will you do

• Provide technical assistance and support for ICT systems, software, and hardware.
• Develop training manuals and other technical documentation
• Respond to queries over the phone, chat , or web tickets
• Log tickets for incidents and service requests on behalf of IT users
• Train users
• Maintain optimal performance of computer systems.
• Install, modify and repair computer hardware, printers, software and accessories
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Telephony and other systems.
• Follow up with users on status, feedback and to ensure issues have been resolved.
• Support users seeking technical assistance in person, over the phone, on chat, or email.
• Direct unresolved issues to the next level of support personnel.
• Record events, problems, and their resolutions in logs and contribute to knowledge base articles.
• Pass on any feedback or suggestions by users to the appropriate internal team.
• If necessary, log tickets for incidents and service requests on behalf of IT users
• Follow up with users on status, feedback and to ensure issues have been resolved
• Attend user experience information sessions and ensure best practices
• Support meeting room solutions including audio visuals and wall panels

The skills you bring
Required Experience

• Basic Communication skills
• Basic troubleshooting skills
• Basic knowledge of networking fundamentals
• Experience working with Microsoft Windows Operating Systems
• Basic Knowledge in managing iOS and Android devices
• Good Experience with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.)
• Ability to diagnose and resolve technical issues

Additional Experience

• Knowledge in additional OS such as MacOS and Linux is a plus
• Experience with networking (LAN, WLAN and WAN) concepts and technologies
• Experience with ticket systems
• Experience with Microsoft Teams conference rooms hardware
• Experience with secure printers
• Basic experience with datacenter racking and cabling

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more .
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected] .
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Nampa
Job details: IT Support Specialist
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.