Key Account Manager

WHAT YOU’LL DO: 

This is an exciting opportunity with CoolIT Systems, the leading provider of scalable liquid cooling technology, as a Key Account Manager for targeted Neocloud and colocations data center providers. In this role, you will be expected to aggressively identify, pursue, and win strategic opportunities, expand wallet share, and convert high-value prospects into long-term customers. Join our rapidly growing organization and make an impact in the data center industry by driving new business growth and accelerating market penetration. 

This position supports remote work from locations in Canada and the US, with a preference for the San Francisco, Austin, or Virginia areas. 

RESPONSIBILITIES:  

• Own the development and execution of a territory and account strategy focused on hunting, penetrating, and winning named neocloud and colocation data center liquid cooling customers or prospects in the segment. 

• Understand client needs and our competitive positioning, challenges, and goals to offer tailored solutions for their cooling requirements to enable growth in sales. 

• Act as the primary commercial lead for target accounts, driving outbound engagement, uncovering opportunities early, qualifying demand, and advancing prospects through the sales cycle to close. 

• Consistently build, progress, and close a high-quality pipeline that meets or exceeds CoolIT's program pipeline, bookings, and forecast targets. 

• Lead review and negotiation of customer contracts and manage inputs from stakeholders to drive execution of contracts. 

• Develop and execute account penetration plans that create double-digit revenue growth through new program wins, competitive displacement, and expansion into adjacent opportunities. 

• Demonstrate technical expertise in data center operations and cooling solutions. 

• Collaborate internally with Operations to ensure successful project execution from initial discussions to delivery and implementation. 

• Maintain a sharp point of view on industry trends, competitor moves, whitespace opportunities, and customer buying triggers to inform pursuit strategy. 

• Provide market insights and voice of customer feedback to guide product development and innovation. 

• Continuously monitor performance metrics and quality standards, driving continuous improvement initiatives as needed. 

• Ensure compliance with company policies and procedures. 

• Potential for travel up to 40% in territory and 25% internationally. 

WHO ARE YOU: 

Basic Qualifications: 

• 5+ years of experience in business development, strategic sales, or account management, with a strong preference for candidates who have excelled in hunter-oriented roles. 

• 3+ years of experience working in a manufacturing or advanced technology business with data centers as the core customer. 

• Proven track record of winning complex enterprise sales in a sales-led organization, including originating opportunities, shaping deals, and closing with Fortune 500 clients. 

• Demonstrated experience with the largest data center operators in the world. 

• Strong commercial instincts with a bias for action, persistence, and accountability in pursuing revenue and customer outcomes. 

• Experience working in a fast-paced, dynamic environment. 

• Bachelor degree in Business Administration, Engineering, Computer Science, or related field. 

Preferred Qualifications: 

• Preference for strong technical background, with experience in data center infrastructure, cooling systems, or related fields. 

• Experience using CRM and ERP systems such as Oracle Netsuite (preferred), SAP,  Salesforce, or ServiceNow. 

Skills: 

• Strategic hunter mindset with a demonstrated ability to open doors, build pursuit plans, navigate complex stakeholder environments, and win high-value business. 

• Strong, organizational and analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines. 

• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams across all levels of the organization. 

• Exceptional C-suite communication and executive presence, with a proven ability to influence decisions.  

• High drive, resilience, and urgency, with the ability to adapt quickly, overcome obstacles, and maintain momentum in competitive sales cycles.

WHY COOLIT?  

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.  

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:  

• Vacation and flex days, and paid company-wide shutdown during the holiday season. 

• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day. 

• Dress for your day – in a casual yet professional environment. 

• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus. 

• Company-funded RRSP contributions to support your long-term financial goals.  

We thank every candidate in advance, however, only those selected for an interview will be contacted.  Successful candidates for this position will be required to undergo background checks including criminal records check and education.  

About CoolIT, An Ecolab Company 

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.  

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.  

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.