Lead Business Analyst

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
We are seeking a detail-oriented Business Analyst with expertise in the Salesforce platform to join our team. This role will serve as the bridge between business stakeholders, Product Owner and technical teams, ensuring that solutions align with business objectives and deliver measurable value. The ideal candidate will have strong analytical skills, experience in requirements gathering, and a deep understanding of Salesforce capabilities.
What You Will Do:

• Collaborate with business stakeholders to understand requirements, challenges, and opportunities for improvement.
• Develop detailed requirements, user stories, and functional specifications for new systems and process enhancements.
• Translate business needs into clear user stories, acceptance criteria, and process flows.
• Create process models, diagrams, and other documentation to communicate requirements to technical and business teams.
• Conduct cost-benefit analysis and feasibility studies for proposed solutions.
• Facilitate meetings, workshops, and presentations to communicate findings and solutions to a diverse audience.
• Assist with project management tasks, including tracking progress and managing scope.
• Support the implementation and testing of new solutions, and provide user training and support as needed.
• Troubleshoot issues and ensure that implemented solutions meet business needs and user satisfaction.
• Facilitate workshops, demos, and training sessions for end-users.
• Data & Process Management
• Validate that delivered solutions meet business requirements.
• Stay updated on Salesforce releases and recommend enhancements.
• Identify opportunities for automation and process efficiency.

What You Will Have:

• Bachelor's degree in Business, Information Systems, Business Analytics or related field.
  Experience: OR equivalent working experience
• Business Analyst, preferably with Salesforce experience.
• Familiarity with Salesforce Sales Cloud, Marketing Cloud, or other modules.
  Skills:
• Strong understanding of CRM processes and best practices.
• Proficiency in creating process maps, user stories, and documentation.
• Excellent communication and stakeholder management skills.
• Salesforce Administrator, Business Analyst, or Platforms Foundations Certification, (Preferred):

What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
Summary Pay Range:
$95,640.00 - $143,520.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
December 4, 2025 - December 9, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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