Lead Manager, Global C2C Selling

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The Consumer-to-Consumer (C2C) team is passionate about building a free, smart, safe, and engaging selling experience for eBay sellers. The team plays a central role in strengthening eBay’s global marketplace by improving how individuals and small businesses list, sell, ship, and get paid.

As the Lead Strategy & Experience Manager, you will define and drive multi-quarter strategy across key pillars of the C2C selling journey. Operating at the intersection of business strategy and product execution, you will translate complex, ambiguous challenges into clear investment priorities that influence multiple product teams and domains.

Reporting to the Director, Global C2C Seller Experience, this role does not directly own a product roadmap. Instead, you will build portfolio direction, define measurable outcomes, and align Product, Analytics, and regional teams to deliver meaningful marketplace impact.

What you will accomplish:

• Develop and lead a 6–12+ month portfolio strategy across multiple domains within the C2C seller journey.

• Influence quarterly and annual product roadmaps by crafting clear, dedicated investment priorities.

• Deliver measurable impact on core marketplace benchmarks such as supply health, listing quality, conversion velocity, trust, and seller outcomes.

• Translate complex, cross-domain challenges into structured business problems, quantified opportunities, and success metrics.

• Lead prioritisation across challenging initiatives, aligning senior Product and Market leaders on trade-offs and resource allocation.

• Develop end-to-end experience strategies that span multiple teams, ensuring cross-functional alignment and execution.

• Anticipate marketplace, competitive, and behavioral shifts, and convert insights into forward-looking requirements and capabilities.

What you will bring:

• 8+ years of experience in marketplace strategy, product-adjacent leadership, or program leadership.

• Demonstrated success in crafting multi-quarter portfolio strategies within complex, cross-functional environments.

• Ability to influence senior collaborators and drive alignment without direct authority.

• Strong understanding of end-to-end customer journeys and marketplace economics.

• Experience defining important metrics, sizing opportunities, and interpreting experimentation or performance data.

• Clear and structured executive communication skills, with the ability to distill ambiguity into actionable direction.

• Comfort operating autonomously in dynamic, evolving problem spaces.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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