Lead Solutions Engineer partners with Client Launch Managers and Engineering to implement and support technical solutions, troubleshoot complex issues, and act as a technical liaison to clients. Responsibilities include customization, technical optimization, customer-facing technical discussions, process improvements, and sharing best practices to ensure successful client launches and ongoing operations.
At Included Health, we’re passionate about transforming healthcare through innovation and empathy. Reporting directly to the Solutions Engineering Manager, you’ll be instrumental in launching and supporting technical solutions for our clients. You’ll collaborate closely with Client Launch Managers, Product, and Engineering to implement new services, resolve complex issues, and ensure a seamless experience for our customers and members.
If you thrive in a collaborative, fast-paced environment and enjoy solving real-world technical problems that make a difference in people’s lives — we’d love to meet you.
Responsibilities:
- Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
- Collaborate with internal Engineering teams on customization requests and technical optimizations.
- Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
- Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
- Participate in customer calls and technical discussions with clients and their vendors.
- Contribute to ongoing process and systems improvements within the Solutions Engineering team.
- Share best practices and learnings to support team growth and project success.
Qualifications and Requirements:
- 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
- Strong technical foundation, including proficiency in SQL.
- Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences.
- Experience working cross-functionally with Product, Engineering, and client stakeholders.
- Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment.
- B.S. in a technical field or equivalent experience.
Physical/Cognitive Requirements
- Prompt and regular attendance at assigned work location.
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target ranges for this full-time position are:
Zone A: 98,770 - 128,400 + equity + benefits
Zone B: 108,647 - 141,240 + equity + benefits
Zone C: 118,524 - 154,080 + equity + benefits
Zone D: 128,401 - 166,920 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations
Your recruiter will share more about the benefits package for your role during the hiring process.
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About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
Included Health San Francisco, California, USA Office
We are located in downtown SF close to many restaurants and public transportation options. And our biggest office perk: beautiful views of the bay.
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