Leads complex identity and customer profile technical programs, coordinating Product, Engineering, Design, Architecture, Security, Commerce, and platform teams. Develops integrated plans, dependency maps, milestones, risk registers, and executive updates. Oversees architecture reviews, migrations, integrations, launches, and post-launch stabilization while improving governance, prioritization, capacity management, and delivery predictability across large engineering organizations.
City: Santa Monica, CA
Onsite / Hybrid / Remote: Onsite Monday through Thursday. Remote Fri.
Duration: 12 months
Rate Range: Up to $103.5/ hr in W2
Work Authorization: GC, USC, All valid EADs except OPT, CPT, H1B
Must Have
- Recent experience leading large-scale technical programs.
- Experience managing software engineering programs involving 50 or more engineers.
- Strong understanding of backend systems, APIs, distributed systems, and customer-facing technology.
- Experience with identity, authentication, customer profiles, account management, streaming systems, or related platforms.
- Ability to create integrated delivery schedules, identify critical paths, and manage dependencies.
- Willingness to work onsite in Santa Monica four days per week.
Responsibilities
- Lead strategic planning, execution, and delivery of complex identity and customer profile programs.
- Manage initiatives involving profile creation, profile management, profile linking, identity unification, and cross-platform customer experiences.
- Coordinate delivery across Product, Engineering, Design, Architecture, Security, Commerce, and platform teams.
- Develop integrated program plans, dependency maps, milestone schedules, and risk registers.
- Translate technical requirements into executable delivery plans with measurable outcomes.
- Lead architecture reviews, technical discussions, readiness reviews, launch planning, and post-launch stabilization.
- Identify risks, delivery constraints, dependencies, and tradeoffs. Drive timely resolution.
- Establish operating rhythms for status reporting, risk management, decisions, and progress tracking.
- Prepare concise executive updates covering milestones, risks, mitigations, and decisions required.
- Manage enterprise-scale migrations, integrations, and transformation initiatives.
- Improve program governance, planning, prioritization, capacity management, and delivery predictability.
- Influence outcomes across multiple organizations without direct authority.
Qualifications
- 8 or more years of technical program management experience.
- Proven experience leading large-scale software development programs.
- Experience working with complex technical platforms and multiple engineering organizations.
- Strong knowledge of system architecture, APIs, integrations, and backend services.
- Experience creating detailed delivery schedules and communicating critical paths to executives.
- Experience managing program budgets, scope, milestones, risks, and dependencies.
- Strong executive communication and stakeholder management experience.
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field is preferred.
Nice to Have
- Experience with customer identity or profile platforms.
- Experience with family profiles, child profiles, or cross-application profile capabilities.
- Experience supporting streaming products or other high-scale consumer platforms.
- Experience with enterprise migrations, platform integrations, or transformation programs.
- Experience establishing program governance and operational frameworks.
Similar Jobs
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.
Top Skills:
ApexExcelGoogle SheetsSalesforceSalesforce Flow BuilderSnowflakeSQL
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Leads safety, strategy, financial performance, governance, operations, customer relationships, and service delivery across a defined geographic or business area. Oversees project teams, budgets, cost-efficiency initiatives, compliance, execution quality, performance reviews, coaching, customer escalations, and adjacent sales opportunities. Requires extensive project management and leadership experience with financial responsibility, strong stakeholder management skills, and regional travel as needed.
.png){kind=logo}
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Lead AI-powered reporting and insights strategy, design reporting data architecture and pipelines, and implement LLM-powered workflows (RAG, prompt engineering, agentic pipelines). Integrate BI tools and enterprise AI platforms, establish governance for AI outputs, and provide technical leadership to deliver trusted executive insights and scalable self-service reporting.
Top Skills:
AnthropicAws BedrockAzure OpenaiDatabricksDelta LakeFlinkGoogle Vertex AiIcebergLangchainLlamaindexLlmLookerPythonRagSnowflakeSparkSQLTableau
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
