Linguistic Quality Manager (QuillBot)

About us

QuillBot is an AI-powered writing platform that supports 35+ million people around the world. Our team is on a mission to help students, working professionals, and language learners write efficiently, effectively, and confidently. We fuse innovation into the writing process so that everyone who writes can achieve their full potential. Our platform provides an array of productivity-enhancing tools, helping writers of all levels craft standout essays, blog posts, emails, social media content, and more.

Overview of the role

The Linguistic Quality Manager is responsible for devising and maintaining linguistic quality standards. They will manage quality processes and ensure high quality of services and digital tools through training and guiding the contingent workforce (Linguistic Data Specialists), who execute linguistic assignments and tasks.

Job Responsibilities:

• Support contingent workforce operations
• Monitor and assess the quality of tools and services and take appropriate action based on findings
• Develop and continuously improve internal processes and workflows
• Act as a linguistic consultant for other teams 
• Supervise linguistic data projects
• Support other linguistic tasks where needed

Skills and Qualifications of the Ideal Candidate:

You have…

• Bachelor’s or Master’s degree in Linguistics or a related field, or 2-5 years of relevant experience
• Native proficiency in Spanish; professional proficiency in English
• In-depth knowledge of Spanish writing conventions and linguistics
• Excellent verbal and written communication skills
• Process and/or project management experience

You are…

• Detail-oriented and organized
• Collaborative and excited to work with an international team (most colleagues will be in Eastern Standard Time or Central European Standard Time)
• [Optional but preferred] Tech-savvy, with experience in computational linguistics, machine learning, and/or natural language processing

Benefits & Perks:

• Competitive salary, annual bonus, and RSUs
• Medical coverage, including full dental and vision
• Life and disability benefits
• 401(k) program (US)  / retirement savings plan (Canada) with company match
• One month paid sabbatical after 5 years at the company
• Education reimbursement
• Professional development workshops & industry conferences
• Paid parental leave
• Flexible work schedule
• Social responsibility program (volunteer time off and donation matching)
• Annual wellness stipend
• Biweekly tech stipend
• Annual family planning stipend

For positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Other locations: IL, MA, NJ.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!
This role is eligible for hire in the United States.
We are a virtual-first company and have employees dispersed throughout the United States, Canada, Netherlands, Germany & India. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation.
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