Director, GTM Technology

LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.

• Define and execute the strategy, architecture, and multi-year roadmap for LiveRamp’s GTM technology ecosystem, spanning marketing, sales, Quote-to-Cash, contracting, customer success, data, and AI.

• Establish scalable integration patterns, systems of record, data ownership, and governance across Salesforce, Revenue Cloud/CPQ, Marketo, Outreach, Gong, Ironclad/CLM, ERP and finance systems, customer success platforms, middleware, and enterprise data platforms.

• Provide hands-on technical leadership for Salesforce, including architecture reviews and guidance across Apex, Lightning Web Components, Flow, SOQL, APIs, security, automation, and data architecture.

• Lead the architecture and evolution of Salesforce CPQ and Revenue Cloud Advanced, supporting subscriptions, usage-based and token-based pricing, ramp deals, multi-year agreements, amendments, renewals, contracted pricing, approvals, quoting, contracting, assets, and revenue processes.

• Review and challenge technical designs, integrations, automation, code, and implementation-partner recommendations to ensure solutions are scalable, secure, supportable, and aligned with business outcomes.

• Partner with Sales, Marketing, Revenue Operations, Deal Desk, Finance, Legal, Customer Success, Product, Data, Security, and Engineering to translate complex business requirements into prioritized technology solutions.

• Establish a scalable production-support operating model covering incident management, triage, prioritization, escalation paths, SLAs, ownership, runbooks, and knowledge management.

• Lead response to high-severity incidents and ensure root-cause analyses produce corrective and preventive actions.

• Implement proactive monitoring and alerting for critical integrations, automations, batch processes, data flows, and business workflows.

• Define and report operational metrics, including incident volume and severity, response and resolution times, recurring incidents, system availability, and support backlog.

• Drive integration observability, reconciliation, data quality, and reduction of unnecessary duplication across GTM platforms.

• Identify high-value opportunities to embed AI and intelligent automation into marketing, selling, quoting, contracting, renewals, customer intelligence, engineering productivity, testing, documentation, and production support.

• Partner with Security, Data, and Architecture teams to establish appropriate AI governance, access controls, and data-use standards.

• Establish engineering standards for development, automated testing, CI/CD, release management, monitoring, environment strategy, security, compliance, and data governance.

• Build reusable technical frameworks and patterns that improve delivery velocity, release quality, platform stability, and production reliability.

• Lead, develop, and mentor Salesforce engineers, developers, administrators, architects, and technical leads while creating clear accountability across roadmap delivery and production support.

• Manage implementation partners, consultants, and technology vendors while maintaining strong internal technical ownership.

• Establish success measures for seller productivity, deal velocity, automation, platform adoption, data quality, reliability, operational efficiency, incident reduction, and support-volume reduction.

Your team will build and operate the technology foundation that supports LiveRamp’s customer and revenue lifecycle—from lead generation and pipeline creation through sales execution, quoting, contracting, customer onboarding, renewals, and expansion.

The team will connect Salesforce and Quote-to-Cash capabilities with marketing automation, sales engagement, conversation intelligence, contract lifecycle management, customer success, finance, data, integration, and AI platforms. Its work will help sellers spend less time navigating systems and more time selling, while enabling the business to support evolving commercial models without excessive customization.

The team will own the technical practices that make GTM systems reliable and scalable, including architecture governance, integration monitoring, release quality, incident response, root-cause analysis, documentation, automation, and proactive prevention. Over the first 6, 12, and 18 months, the team will establish clear ownership and operating rhythms, improve platform and integration reliability, reduce recurring production issues and manual support effort, and deliver a roadmap that advances LiveRamp’s GTM strategy.

• You have 12 or more years of experience in enterprise applications, GTM systems, CRM, or related technology roles.

• You have at least 7 years of deep Salesforce experience, including hands-on development, solution design, and architecture responsibilities.

• You have at least 5 years of experience leading technical teams that include developers, administrators, architects, or technical leads.

• You have led complex enterprise GTM technology initiatives and major Quote-to-Cash, Salesforce, CRM.

• You have experience managing business-critical production applications and enterprise support operations.

• You have hands-on expertise with Salesforce Apex, Lightning Web Components, SOQL, Flow, APIs, automation, security, and data architecture.

• You have deep expertise in Salesforce CPQ and/or Revenue Cloud Advanced.

• You have experience designing or supporting complex pricing, subscription, consumption-based, usage-based, amendment, renewal, approval, quoting, and contracting processes.

• You understand modern GTM architecture and the roles of marketing automation, sales engagement, conversation intelligence, CLM, customer success, ERP and finance systems, enterprise data platforms, middleware, and AI technologies.

• You can review and challenge architecture and technical designs directly rather than relying exclusively on architects or implementation partners.

• You understand the end-to-end customer and revenue lifecycle from lead through opportunity, quote, contract, customer, renewal, and expansion.

• You have demonstrated experience building, mentoring, and leading high-performing technical teams.

• You can operate across executive strategy, architecture, delivery, and hands-on technical problem solving.

• You have strong incident-management and problem-solving skills, including experience with complex cross-system production issues.

• You can influence and align teams without relying solely on direct reporting relationships.

• You have experience managing vendors and implementation partners.

• You communicate clearly with technical and executive stakeholders about architecture decisions, trade-offs, risks, dependencies, investments, and progress.

• You can operate effectively in a fast-paced and evolving environment.

• Salesforce Platform Developer I and/or Platform Developer II certification.

• Salesforce Application Architect, System Architect, or CTA-track certification.

• Salesforce CPQ and/or Revenue Cloud certification.

• Experience with Marketo, Outreach, Gong, Ironclad, enterprise integration technologies, middleware, and data platforms.

• Experience designing GTM architectures spanning Marketing, Sales, Quote-to-Cash, Contracting, Customer Success, Finance, and Data.

• Experience implementing AI capabilities across enterprise GTM workflows.

The approximate annual base compensation range is $172,000 to $261,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

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