Coordinates customer shipments using NetSuite, UPS, and FedEx systems; manages shipping documents, tracking, carrier issues, and corrective actions. Provides customer service, controls extra expenses, coordinates with operations, and supports order picking and loading or unloading. Maintains office organization and shipping relationships while resolving logistics problems efficiently.
JOB TITLE: Logistics Coordinator
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
- Sick Time - 5 days
- Vacation Time - Earn up to 2-weeks on your first year of employment
- Paid and Floating Holidays
- Premium FREE Medical and Dental coverage options
- Vision Insurance
- 401(k) with company matching
- Life Insurance
- Discounts on Tires and Wheels
- Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
- Pride yourself in providing excellent customer service
- Have proven time management mastery
- Have the ability to work independently and in a team
- Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITIES:
- Prepares and processes customer parcel shipment in NetSuite and UPS/Fed Ex systems
- Manages in-bound/out-bound shipping documents, bills of lading, etc
- Assists in the resolution of problems or disputes between carriers and customers
- Provides tracking or shipping information to customers on request
- Leads communication and corrective action to resolve shipping/receiving issues
- Minimizes extra expenses
- Maintains good relationships with internal and external customers
- Coordinates with operations team to ensure customer satisfaction
- Provide exceptional customer service
- Assist with the overall organization and cleanliness of the office area
- Assist with order picking and loading/unloading as needed
REQUIRED QUALIFICATIONS AND SKILLS:
- High school diploma / G.E.D. or equivalent experience
- 2+ years’ experience in office setting
- Advanced computer, Excel and data analysis skills
- Knowledge of Fed Ex Ship Manager and UPS Worldship
- Forklift knowledge
COMPETENCIES:
- Excellent communication skills
- Organized and detailed-oriented
- Good time management skills
- Good judgement
- Highly organized
- Customer focus
- Decision making
- Problem solving/analysis
- Initiative
- Teamwork orientation
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San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
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