Logistics Manager

As we expand our product portfolio and global presence, our Operations department is hiring a Logistics Manager (Global Sales Order, POC & RMA Supply Chain) to lead and transform our global supply chain operations, driving digital innovation across sales order fulfilment, POC logistics, and reverse logistics to serve 86 countries from our Singapore hub.

In this role, you will:

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust.
• Lead end-to-end global sales order fulfilment across 23 international locations, managing inventory allocation, transfers, and supply chain strategy while tracking KPIs such as OTIF, cycle time, and inventory turns to ensure consistent service delivery.
• Own the complete Proof of Concept (POC) lifecycle—from asset management and provisioning through QA validation and return logistics—partnering with Sales Engineering to maximise utilisation and automate workflows in NetSuite and Salesforce.
• Manage the global RMA process, optimising reverse logistics workflows and coordinating with vendors and support teams to minimise turnaround times and drive continuous improvement.
• Oversee relationships with 3PL providers, freight forwarders, and customs brokers, developing carrier strategies, optimising global routing, and ensuring full trade compliance including IOR/EOR, export controls, and customs documentation.
• Manage IT hardware procurement, monitor supplier performance, and collaborate with Finance and Operations on demand forecasting and inventory planning across the global network.
• Own and continuously improve NetSuite and Salesforce logistics processes, driving automation initiatives, API integrations, and AI/ML-powered insights to eliminate manual work, improve data integrity, and accelerate supply chain decisions.
• Lead the digital transformation roadmap for supply chain operations—designing and implementing end-to-end process automation across order fulfilment, RMA, POC, and inventory, and building BI dashboards that provide leadership with real-time visibility into performance and risk.

To be successful in this opportunity, you will have:

• 5–7 years of experience in logistics or supply chain management, with hands-on responsibility for global operations spanning multiple regions.
• Proven experience managing Sales Orders, POC logistics, and RMA processes, ideally within a technology or hardware company.
• Strong expertise in 3PL management, global freight, and trade compliance, including IOR/EOR, customs operations, and export controls.
• Hands-on experience with NetSuite and Salesforce, with a track record of owning and improving logistics workflows within these platforms.
• Demonstrated ability to identify and eliminate manual processes through automation, workflow redesign, or system configuration—with concrete examples of measurable improvement.
• Proven experience contributing to or leading a digital transformation initiative in a supply chain or operations context; this is a non-negotiable mindset requirement.
• Strong analytical skills, including experience building BI dashboards and reporting frameworks that drive data-driven decision-making.
• Experience working in or with the APAC region, ideally Singapore, with familiarity with regional trade flows and logistics networks.
• Familiarity with ERP/WMS/TMS implementations, API/EDI integrations, or hands-on use of AI/ML tools for supply chain applications such as demand forecasting or inventory optimisation is a plus.
• Demonstrable experience of using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑
• Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.
• A bachelor's degree in a related field; APICS/ASCM certification is advantageous.

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

• Health & Wellness
• Financial
• Work-Life Balance
• Unparalleled Flexible Time-Off

Need to know information

All successful candidates will be subjected to background verification checks.

Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.

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