Manager, Business Operations

Job Title: Business Operations Manager (accounting focused)

Location: Remote

Department: Phlebotomy Solutions

Reports To: Sr Manager, Business Operations

Position Summary

We are seeking a highly organized and proactive Business Operations Manager to oversee and support the setup, execution, and operational readiness of new Patient Service Centers (PSCs).  This role will drive the full lifecycle of PSC expansion, from site sourcing and lease negotiations to operational go-live, including budget tracking, expense management, and financial coordination, while ensuring compliance, efficiency, and a seamless patient and staff experience.

Key Responsibilities

Financial Oversight & Budget Management

Support development and tracking of budgets for new PSC openings, including buildout, equipment, and operational costs

Partner with Finance/Accounting to monitor spend against budget and identify cost-saving opportunities

Review and process invoices related to PSC expenses, ensuring accuracy and

alignment with Accounting and Finance departments

Assist in forecasting expenses for upcoming PSC launches and ongoing operations

Maintain financial documentation and support month-end reconciliation activities as needed

Site Sourcing & Lease Coordination

Identify and evaluate potential locations for new PSCs in collaboration with key stakeholders

Coordinate submission of Letters of Intent (LOIs) and facilitate negotiation of lease terms with property owners or agents (in conjunction with Sr Manager)

Partner with legal and finance teams to ensure timely execution of lease agreements

Partner with Finance to evaluate financial viability of new sites, including rent analysis and total cost of occupancy

Documentation & Compliance

Obtain and maintain all required PSC documentation, including but not limited to:

Certificates of occupancy

Business licenses

Regulatory approvals where applicable

PSC Setup & Launch Execution

Lead end-to-end project management for PSC openings:

Develop and manage detailed project timelines

Coordinate site logistics, construction milestones, and inspections

Oversee ordering and delivery of furniture, fixtures, and medical/lab supplies

Ensure timely site readiness and operational handoff

Track and manage project-related expenses to ensure adherence to approved budgets

Training & Operational Readiness

Deliver systems training to new PSC managers, ensuring proficiency with Natera systems and communication platforms

Support ongoing operational setup and troubleshooting as needed during launch

Audit & Quality Preparedness

Establish operational readiness and documentation protocols to support audit preparedness

Conduct internal reviews or spot checks to ensure compliance with quality standards and SOPs

Cross-functional Collaboration

Work closely with management teams, sales, facilities, IT, and clinical teams to ensure coordinated PSC openings

Serve as the point of contact for operational updates and project reporting.

Qualifications

Bachelor’s degree in Business, Operations, Healthcare Administration, or a related field

(preferred)

5+ years of experience in healthcare operations, project management, or facility expansion

Experience with budgeting, expense tracking, or financial coordination in an operations environment

Proven ability to manage complex, cross-functional projects with tight timelines

Familiarity with regulatory requirements for healthcare facilities

Strong organizational and communication skills

Proficiency in Google suite of products and project management tools

Experience with EMR systems and healthcare operational workflows preferred

Will require 30% travel

What We Offer

Opportunity to make a tangible impact on patient access and care delivery

Fast-paced, collaborative work environment

Comprehensive benefits package

Career growth opportunities within a mission-driven organization