Manager, Mid-Market Customer Onboarding

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

EvenUp is seeking an experienced and dynamic Manager, Mid-Market Customer Onboarding, a key people management role focused on enablement and training for our Tier 3, 4, and 5 customers.

You will be responsible for the professional development, coaching, and enablement of a team of highly-skilled Customer Onboarding Specialists (COS’s), ensuring they deliver exceptional training on EvenUp’s products. This role also serves as a deputy to the Platform Enablement Specialist, supporting the execution of the primary enablement strategy.

A core requirement is the ability to thrive in a matrixed organization, as your direct reports will have a dotted line to the Technical Program Management team, who coordinates the direct customer onboarding delivery. Your focus is strictly on people management, training curriculum development, and enablement success.

• Lead and Coach: People-manage a squad of seven to nine Customer Onboarding Specialists (COS's), focusing intensely on skills development, coaching, and performance management.

• Performance Excellence: Drive the team to achieve high customer feedback ratings based on their presentation effectiveness, industry knowledge, and technical acumen.

• Talent Development: Ensure team members are capable of commanding a room, presenting material in a digestible way, and providing on-the-spot solutions to create positive customer sentiment.

• Regional Deployment: Manage COS’s who are strategically hired/deployed within our sales regions (West, Midwest, Gulf Coast, Northeast, Southeast, and soon Mid-Atlantic).

• Curriculum Ownership (Primary Deliverable): Own and drive the structure of the training content and collateral for customer-facing technical enablement. Develop certification programs for the Onboarding Team to ensure consistent, high quality training delivery to all customers.

• Execution Training: Train and certify the COS team members on how to effectively execute and deliver the developed training curriculum.

• Collaborative Network: Build and maintain a robust internal collaborative network to gather, build, and refine the enablement collateral and training plan.

• Cross-Functional Alignment: Work closely with Product Operations, Product Enablement, and Go-to-Market Enablement teams to agree on syllabi and requisite training curriculum.

• Act as a deputy to our Platform Enablement Specialist, supporting the overarching enablement strategy for new products.

• Coordinate and collaborate seamlessly with the Technical Program Management team who will assign and coordinate your COS’s for direct customer onboarding delivery.

• Navigate and operate effectively within our matrixed organizational structure.

• 3+ years of people management experience, with a focus on coaching, skills development, and driving team success metrics.

• Proven ability to deliver technical training and manage teams of traveling trainers/implementers.

• A "refined calibrated skill set" that combines Sales and Customer Success Management (CSM) competencies—a true leader capable of running a room.

• Demonstrated ability to build, structure, and own technical training curriculum and content.

• Strong experience operating within a matrixed organizational structure.

• Experience with CMS providers (e.g., Salesforce, Litify, Smart Advocate, Case Pier) training models is highly valued.

• Legal and law firm operations domain expertise within the legal space. Personal Injury (PI) domain expertise and plus.

• Familiarity with AI in legal tech.

• Certifications in technical training delivery or related industry standard certifications are a plus.

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family

• Additional insurance coverage options for life, accident, or critical illness

• Flexible paid time off, sick leave, short-term and long-term disability

• 10 US observed holidays, and Canadian statutory holidays by province

• A home office stipend

• 401(k) for US-based employees and RRSP for Canada-based employees

• Paid parental leave

• A local in-person meet-up program

• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.