Mortgage Operations Academy Associate

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

NEO Academy Program

Looking to launch your career in a fast-growing industry with real long-term opportunity?

NEO Home Loans is hiring driven, motivated individuals for our NEO Academy Program — a 90-day paid training experience designed to develop future mortgage professionals within our Operations and Sales Support teams.

This is not just a job — it is a career launch opportunity.

The NEO Academy is designed for individuals early in their professional journey who are eager to learn, grow, and build a long-term future within mortgage.

About the NEO Academy Program

The NEO Academy is an immersive, hands-on training program designed to provide a true introduction to the mortgage industry and how all aspects of the business work together. Associates will gain exposure to Operations, customer experience, workflow management, mortgage fundamentals, and the technology that powers the modern mortgage process.

Throughout the 90-day Academy, Associates will receive structured training, mentorship, and real-world exposure to help build the foundation for a long-term career within NEO.

Training includes:

• Mortgage fundamentals and loan structure

• Customer service and professional communication

• Workflow and pipeline management

• Introduction to mortgage Operations and Sales Support functions

• Real-world process training through “The NEO Way”

• Hands-on experience within Tinman, NEO’s loan origination platform

• Team collaboration and borrower experience training

The NEO Academy provides exposure to multiple career paths within mortgage, including Operations and Sales Support. Upon successful completion of the program, Associates may be considered for placement into roles such as Junior Loan Specialist or Production Partner based on performance, strengths, and business needs.

What We’re Looking For

We are searching for individuals who:

• Have a strong work ethic and growth mindset

• Are highly coachable and eager to learn

• Thrive in fast-paced environments

• Communicate professionally and confidently

• Are detail-oriented and organized

• Want a long-term career opportunity

• Take ownership and pride in their work

• Bring positive energy and a team-first mentality

Mortgage experience is not required. We are intentionally looking for individuals early in their careers who are excited to learn the industry from the ground up.

Preferred Qualifications

• Bachelor’s degree preferred

• 1–3 years of professional experience preferred

• Customer service, hospitality, banking, finance, sales support, or operations experience is a plus

• Strong organizational and multitasking skills

• Comfortable learning new technology and systems quickly

What Makes NEO Different?

At NEO Home Loans, culture matters. We believe great teams create great experiences — for both our customers and our employees.

The NEO Academy is designed to invest in people long term. We are building careers, not simply filling positions.

You will join a team that values:

• Growth and development

• Accountability and ownership

• Innovation and technology

• Collaboration and teamwork

• Exceptional customer experience

• Internal growth opportunities

Position Details

• Remote position

• Full-time opportunity

• Paid 90-day training program

• Entry-level career development role

Compensation & Growth

• Paid training program during the 90-day Academy

• Entry-level compensation during Academy participation

• Opportunity for compensation increase upon successful placement into a permanent role

• Long-term career growth opportunities within Operations and Sales Support

Why This Role Matters

Buying a home is one of the biggest moments in a person’s life. Behind every smooth transaction is a team of professionals who communicate well, solve problems, and create an exceptional experience.

This role is designed to help launch the next generation of mortgage professionals at NEO.

If you are ambitious, hardworking, and ready to build a meaningful career with a company that invests in its people, we would love to hear from you.

What We Offer

• Performance-driven compensation
  Competitive base salary with bonus or incentive opportunities, depending on role

• Comprehensive, flexible health benefits
  A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one.

• Financial wellbeing & long-term support
  Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA’s, Employer Paid STD & LTD plans and access to financial planning resources.

• Time to recharge
  Generous paid time off, company holidays, sick time, and paid parental leave.

• Support for families
  Paid parental leave and childcare support, including employer matching for dependent care FSA.

• Holistic wellbeing support
  Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts.

• Flexibility in how you work and live
  Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles.

• Daily perks that make work better
  Meal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you’re in the office or working remotely.

• An exceptional NYC office experience
  Work from our World Trade Center headquarters - featuring thoughtfully designed spaces, natural light, and panoramic skyline views. It’s a space built for collaboration, creativity, and bringing bold ideas to life.

• High-impact work at a category-defining moment
  Help shape the brand of an AI-native company reinventing homeownership from the ground up.

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)

• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

• Better’s propriety AI platform makes us an award-winning lender:

  • Fintech Breakthrough Award 2025: Best Lending Innovation

  • Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

  • Yahoo! Finance (2025): Best Online Mortgage Lender

  • Money Magazine (2025): Best for fast closing

  • Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.