MS Delivery Manager

Join our Team
Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E 3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About this opportunity
Ericsson is seeking a highly responsive, customer-focused Service Delivery Manager to orchestrate deliveries across our data center installation, break/fix, and warehousing services. This role works at the center of customer demand, partnering closely with CFRs and engineers to translate requests into executable work-quickly, accurately, and predictably. You will balance speed and rigor, ensuring customer commitments are met while maintaining strong financial, operational, and SLA controls.
What you will do

• Own customer-facing project execution across installation, break/fix, and operational support engagements.
• Operate in an agile, fast-paced environment-rapidly triaging customer requests, adjusting plans, and mobilizing resources.
• Ensure work is planned and executed using approved MoPs and operational standards, partnering with engineers to resolve issues quickly.
• Drive demand planning, work intake, prioritization, and assignment of resources in close collaboration with operations managers.
• Act as the primary coordination point between customers and internal stakeholders.
• Maintain tight control of project scope, schedules, budgets, and financial performance, including forecasting, cost tracking, and variance management.
• Manage SLAs and KPIs, ensuring commitments are clearly defined, measured, and consistently met or exceeded.
• Communicate clearly and frequently with customer stakeholders, providing transparency on status, risks, and outcomes.
• Proactively identify risks, dependencies, and conflicts across concurrent workstreams and drive timely mitigation.
• Continuously improve intake, planning, and delivery processes to increase speed, reliability, and customer satisfaction.

The skills you bring

• 10 -plus years of proven experience as a customer-facing project or service delivery manager in data center, telecom, infrastructure, or technical services environments.
• Strong capability in demand planning, resource coordination, and multi-project execution under tight timelines.
• Solid financial acumen, including budgeting, forecasting, and financial controls for customer projects.
• Ability to multi-task and keep several projects organized and on track.
• Experience managing SLAs, operational KPIs, and service commitments in mission-critical environments.
• Ability to work agilely - adapting plans quickly, making sound decisions with incomplete information, and maintaining execution discipline.
• Excellent communication and stakeholder management skills, with the confidence to drive alignment across technical and non-technical teams.
• High attention to detail paired with a bias for action and speed.
• Strong problem-solving skills and the ability to remain calm and effective during escalations and high-priority customer events.

This role is ideal for a project manager who thrives at the intersection of customers, operations, and engineering-and who takes pride in delivering fast, reliable outcomes at scale.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano
Job details: MS Delivery Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.