Online Programs Enrollment Specialist (Online + Mesa Hybrid)

Job Description

The Enrollment and Outreach Specialist plays a key role in connecting students and families with Pathways in Education and supporting them through the enrollment process. This position focuses on student recruitment, community outreach, family engagement, and enrollment support, while collaborating with school leadership and the Marketing Department.

The ideal candidate is a strong communicator who is comfortable building relationships with families, conducting outreach in the community, leading information sessions and tours, and working independently in a results-oriented environment.

• Hours: Full-time
• Pay Range: $20.00–$23.25/hour
• Hybrid Work Schedule: In-person at the Mesa, Arizona campus two days per week (currently Monday and Wednesday), with the remaining workdays performed remotely.
• Additional Expectations: Additional in-person workdays, travel, or support responsibilities may be required as determined by the employee's supervisor.
  

Essential Functions include, but are not limited to the following:*

• Respond to all new inquiries quickly and maintain consistent communication with all students/parents throughout the admissions process. 
• Complete the required numbers of outbound calls per day to reach prospective students.
• Conduct telephone-based and on site consultations to prospective students and parents on their educational goals. 
• Review programs with parents/student and advise them on admission requirements
• Ensure that all admission paperwork is completed and filed appropriately. 
• Accurately enter new student information into the CRM system.
• Maintain targeted conversion metrics at each stage of the admission process.
• Recruit students who left the program and assist with getting the student educational support. 
• Attend regularly scheduled internal meetings to monitor enrollment goals, review policy and procedures, and develop new strategies for recruitment.
• Analyze recruitment and retention data and make strategic recommendations to Leadership.
• Travel on behalf of the school for recruitment and other school related events.
• Ensure students/parents meet with Student Advisors to outline Program Completion Plans.
• Create community partnerships for student recruitment and attend community events.
• Stay informed of current trends and changes in the industry.  
• Clearly articulate the mission and value of Pathways in Education.
• Responsible for making recommendations using tracked data.
• Other duties as assigned. 

Knowledge, Skill and abilities Preferred:

• Respond to request for service and assistance
• Displays willingness to make decisions
• Effectively communicating with others. Able to complete all job requirements in allotted time
• Displays an organized and results-oriented approach, and motivation to perform without extensive direction.
• Displays high quality of work and level of accuracy. 
• Ability to travel and work alternate hours including weekend and evenings as necessary. 

Education and Experience:

• Minimum 1 year customer service, telemarketing or sales experiences (including admission experience) 
• Ability to effectively communicate in person and in writing and be able to speak publicly. 
• Possess high energy, attention to detail, and the ability to organize effectively. 
• Strong presentation skills
• Knowledge of Microsoft Office and/or Gmail Suite
• Bachelor’s degree preferred
• Bilingual Spanish preferred 

Benefits and Perks:

• We offer a comprehensive benefits package to full-time staff that includes paid time off, holiday and sick time, medical, vision and dental coverage, incentives and an employer-matched 401k plan. 
• PIE provides our staff opportunities to chaperone students on experiential learning trips to amazing places like Italy, Cuba and China as well as U.S. based trips to DC, a ranch in the Rocky Mountains of Colorado and a farm in Northern California. 
• We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make PIE and our students successful.
•  To learn more about our schools, visit us at www.az.pathways in education.org.

Pathways In Education embraces diversity and is proud to be an equal opportunity employer.

*The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.