Onsite Lab Support Specialist

In this role, you will report to the site services manager and will work closely with Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Hourly Range: $28 - $31

Shift: Monday - Friday, can be 6:30 am - 2 pm (Can be flexible with the start time, but full-time hours)

Location: Emeryville, CA

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
• Financial Well-Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Recognition: Celebrate your peers and earn points to redeem on gifts and products 

What we’re looking for  

• Education: High School Diploma or GED required  
• Experience: 3+ years of experience in laboratory operations, customer service, or related operations within a research or laboratory environment.
• Collaboration Tool: Microsoft Teams experience preferred.   
• Working knowledge of laboratory information management systems (LIMS) and inventory platforms.
• Intermediate Microsoft Excel skills.
• Demonstrated experience coordinating workflows or directing daily team activity.
• Strong customer service skills with a professional demeanor.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Ability to work both independently and as part of a team.
• Must be able to lift up to 50 lbs
• Experience supporting research, biotech, pharmaceutical, or laboratory customers.
• Familiarity with GxP, GLP, or regulated industry laboratory practices.
• Knowledge of chemical handling and hazardous materials for shipping.
• Lean, Six Sigma, or continuous improvement training.

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group, serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role, you will:

• Coordinate daily laboratory support workflows across the customer site, including glassware processing, media preparation, sample logistics, and equipment monitoring.
• Direct team cadence by setting priorities, sequencing tasks, and balancing workload across shifts and team members.
• Manage laboratory consumables, chemicals, reagents, and customer-supplied materials, including documenting movement and fulfilling customer reporting requirements.
• Coordinate routine instrument maintenance and calibration schedules; escalate complex issues to specialists or vendors.
• Provide daily customer service functions and communication with customer scientists and points of contact regarding lab operations and service requests.
• Manage purchasing and receiving functions for laboratory consumables and supplies, including order entry, expediting, and resolution of pricing or delivery issues.
• Coordinate sample logistics including receipt, storage, distribution, and shipping in compliance with applicable regulations.
• Handle hazardous materials and prepare shipping documentation in compliance with applicable regulations.
• Utilize Avantor and customer computer systems (LIMS, ChemSW, customer-specific systems) to fulfill job duties.
• Train and guide associates on standard procedures, safety protocols, and laboratory system use.
• Identify and lead site-level process improvements that reduce errors, improve flow, and enhance service efficiency.
• Update and maintain Standard Operating Procedures (SOPs) and document change management.
• Meet safety, performance, and quality goals established for the site.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.