Operations Manager

Responsibilities

• Provides direction and supervision to Team Managers.
• Assists Managing Director in development of sales plan and coordinates local sales efforts with national and regional sales plans.
• Directs sales solicitation activities of Team Manager personnel.
• Recruits, selects, orients, hires, coaches, counsels, disciplines, and evaluates the performance of service hub employees.
• Encourages and monitors compliance with continuing professional education of service center personnel.
• Insures personnel records of employees are maintained in accordance with corporate policies.
• Maintains product quality through compliance with service standards and client instructions.
• Completes file re-inspections and audits as requested
• Monitors and improves efficiency of unit operations.
• Assists Managing Director in establishing business plan and budget for unit.
• Ensures timely closing and billing of files.
• Monitors both billed and unbilled inventory to meet business unit DSO (Days Sales Outstanding) objectives.
• Participates in industry organizations and functions and upholds image of corporation.
• Stays abreast of changes in industry.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• College degree or an equivalent combination of education and experience.
• Previous experience delivering the services and/or supervising the delivery of services offered by the branch office; previous management experience required.
• Strong verbal and written communication skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• Personal computer skills.
• Good organizational and interpersonal skills.
• Position must be based in the same location as the AVP Managing Director.
• Annual minimum revenue threshold of 7.0 million.
• Appropriate compliment of management and staff.
• A willingness to relocate.
• Must have valid drivers license; maintenance of adjuster's license. Must complete continuing education requirements as outlined by Crawford Educational Services and jurisdiction of branch office.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.  
• Travel may be required during/outside of normal business hours when necessary.

#LI-EM3 #LI-REMOTE

About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer  a comprehensive Total Rewards package to  our employees  to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours. 

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.