Ops Associate / Sr. Ops Associate

About the Role
Operations at Marble sits as the intersection of product, engineering, and our diverse customer base (students, parents, therapists, school counselors, insurance companies). Marble's growth depends on our ability to quickly tackle operational challenges in this complex environment.
The Operations Associate / Senior Operations Associate role is an exciting opportunity to have impact both on our company and the lives of the kids we serve. You'll work directly with cross-functional teams and senior operations team members, many of whom bring extensive experience scaling early and growth-stage startups.
This role is perfect for someone who's excited to roll up their sleeves and get a crash course in early stage startups, company building, and decision-making in an ambiguous environment.
This is a customer facing role and you'll work directly with families, therapists, and school partners-all with the goal of helping kids and families thrive.
Responsibilities

• Own day-to-day operations supporting our school partners and children and families in care
• Turn your learnings into scalable processes to help Marble succeed at our next stage of growth; collate and share insights with our product team and the organization more broadly
• Manage onshore and offshore contractors to accomplish key workflows; develop and design workflows and training materials for contract teams
• With operations leadership, develop and lead experiments to determine the best ways to create and sustain value for our partners

Ideal traits
Relentless drive

• Brings exceptional energy and persistence
• No task too small
• Takes full responsibility for outcomes

Introspective, team player

• Invests in relationships and team morale
• Desire and willingness to self evaluate
• Desire and willingness to seek feedback

Operationally excellent

• Clear, linear communicator and logical thinker
• High output and ability to get stuff done

Qualifications

• 2 - 4+ years of experience in startup operations, management consulting, or a customer facing role.
• Based in New York and can work from our SoHo office.

Nice to have

• Experience in a startup or in a high-growth environment.
• Experience in customer facing roles or previous experience in health care.
• Experience collaborating with product and engineering teams to build tools and processes.

Compensation
The base salary range for this role is $60,000 - $90,000, depending on experience. In addition, we offer meaningful equity, medical, dental and vision benefits, as well as unlimited vacation.